Team Lead, Centre Operations

Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description: We are seeking a highly motivated and experienced Team Lead to lead our Centre Operations team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our centre, ensuring that all operations run smoothly and efficiently. This includes managing a team of centre staff, coordinating with other departments, and implementing process improvements to drive business results. Key Responsibilities: • Oversee the daily operations of the centre, including managing a team of centre staff, coordinating with other departments, and implementing process improvements to drive business results. • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction. • Collaborate with other teams to ensure seamless integration and alignment with Grab's overall goals and objectives. • Provide coaching, guidance, and support to centre staff to help them develop their skills and achieve their goals. • Foster a positive and inclusive work environment that promotes collaboration, innovation, and continuous learning. • Stay up-to-date with industry trends and best practices, and apply this knowledge to continuously improve our operations. Requirements: • Bachelor's degree in Business Administration, Operations Management, or related field. • At least 3 years of experience in a leadership role, preferably in the operations or customer service space. • Proven track record of successfully leading teams and driving business results. • Strong analytical and problem-solving skills, with the ability to think critically and strategically. • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders. • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to cutting-edge technology and tools.