About Zenjob

Zenjob is an AI-powered platform for flexible staffing solutions that has been efficiently connecting companies and short-term available employees since 2015. Companies use our booking platform to cover staffing needs in real-time, while students use our Zenjob app to find part-time jobs that perfectly fit their studies. Over 40,000 Zenjobbers and 1,000 partner companies from logistics, retail, and gastronomy in all major German cities share our belief that good work is not a coincidence. It's the result of innovative technology and genuine passion. Good work starts here.

About the Role

This role is a sales job with leadership responsibility – not a classic customer success team lead position.

As Team Lead Account Management, you will be responsible for the revenue growth of our existing customers in your vertical. You will lead your team of Account Managers to growth, win back inactive customers, and be responsible for retention and service excellence across the entire vertical.

Crucially: You live by "lead by example" and are a frontrunner with customers yourself. This means you will manage your own portfolio of strategic enterprise accounts. You attend customer meetings, negotiate prices and contracts at eye level, and remain sales-savvy. Because only those who sell, advise, and negotiate themselves can credibly develop and coach their team to do so. Lead by Example is not a buzzword for us, but an essential part of the role.

What You Will Do

Own Portfolio – You are at the Helm Yourself

• You manage your own active portfolio of strategic enterprise accounts and regularly conduct your own customer meetings – online and on-site

• You conduct contract and price negotiations at eye level and moderate critical negotiation situations

• You contribute innovative concepts and stay close to the market – around 25% of your capacity is dedicated to direct customer business

Growth, Retention, and Reactivation in the Vertical

• Together with your team, you develop customized growth and expansion strategies for existing accounts

• You ensure that new customers are onboarded systematically from day one and developed into actively booking customers as quickly as possible

• You know your risk portfolio at all times, proactively intervene in cases of termination risk, and resolve them where they arise

• You have an eye for sleeping giants: You systematically identify inactive accounts and bring them back to life through targeted personal outreach – either yourself or alongside your team

Leadership as a Player Coach

• You support your Account Managers as a strategic sparring partner in difficult conversations, annual negotiations, and initial presentations – as a coach at eye level, not as a supervisor

• You critically review your team's customer concepts and proposals, clearly identify gaps, and approve pitches before they are presented to the customer

• You provide immediate, concrete feedback on communication, negotiation skills, concept quality, and prioritization – daily, not just in the annual review

• Your 1:1s are portfolio and pipeline reviews with a forward-looking perspective, not retrospective status updates

• You do not take on your team's problems unfiltered, but return them with context and strategic interpretation – helping them help themselves

• You consistently develop your Account Managers into strategic consultants and commercial project managers for their portfolios

Management and Market Intelligence

• You manage your team based on data and consistently focus on results; clean CRM discipline is the basis for reliable forecasts for you

• If the numbers aren't right, you conduct structural root cause analysis and solve the problem step by step

• You set a high bar for conversation preparation, concepts, and customer communication, and proactively correct deviations

• You consolidate insights into the market, accounts, and competition into the organization – sales informs the organization, not the other way around

• You never forward escalations unfiltered, but always with a well-founded assessment and concrete solution options

Your Mindset: Commercial Drive Instead of Administration

• Sales DNA: For you, customer appointments are the fastest and most valuable source of insights and sustainable account growth.

• Lead by Example: You earn acceptance and trust within the team through your own actions – only those who negotiate, sell, and advise themselves inspire as commercial role models.

• Impact Over Activity: At the end of the quarter, what matters is whether a customer stays, expands, or is won back. A full calendar without measurable output is not a result.

• Entrepreneurial Attitude: You independently decide on portfolio strategy, customer prioritization, and reactivation planning in your vertical.

How You Will Be Measured

We will set the specific targets quarterly. Measurement will be based on:

• Growth: Portfolio Gross Revenue and existing customer revenue growth through up- and cross-selling

• Retention: Churn rate and retention in the vertical

• Incubation: Conversion rate after the fourth week of booking

• Reactivation: Number and revenue volume of reactivated accounts

• Own Customer Presence: Rate and strategic impact of your own customer meetings

• Team Development: Independent communication skills, outreach activity, and consulting competence of your Account Managers

What You Bring

• Several years of direct sales experience in a B2B environment with a proven track record – you have negotiated, closed deals, and been responsible for revenue yourself

• Experience in Key Account Management or strategic sales with larger enterprise customers

• Initial leadership experience or clearly recognizable willingness to lead and develop a sales team

• Negotiation skills for prices, contracts, and annual negotiations at the decision-maker level

• Enjoy being with the customer yourself – you see your own customer meetings as the core of your role, not an additional task

• Coaching competence: You can translate your own skills into concrete, actionable feedback

• Data-driven management: Familiarity with pipeline, forecasting, CRM discipline, and KPI reviews

• Hands-on mentality and willingness to pitch in during a transformation phase rather than delegate

• Fluent German and good English language skills

Desirable

• Experience in staffing services, temporary employment, or platform-based business models

• Experience in building or further developing sales teams during growth or change phases

• Knowledge of lifecycle management, segmentation, and modern sales techniques

What We Offer

🏖️ Time to Switch Off & Recharge

• 28 days of vacation (increases by 1 every two calendar years up to a maximum of 30 days)

• 1 paid special leave day per year for volunteer work

• 5 days of paid educational leave

• Option for unpaid leave

• 10 paid days off for the sick absence of your child

🚀 Development & Learning

• €1000 annual training budget per employee

• Additional team training budget & internal workshops

• Mentoring, career coaching & Zenjob University

🏠 Work That Fits Your Life

• Hybrid work model: up to 2 days/week remote (1 day in the first 6 months for the best possible onboarding)

• Flexible working hours

• Modern, light-filled office in Prenzlauer Berg

• Dog-friendly work environment

💪 Health & Well-being

• €30 monthly contribution for Urban Sports Club

• 25% discount on memberships at FitX

• Own small fitness room in the office

🥗 Food & Office Life

• Monthly Monday Lunch, free drinks, fruit & vegetable basket

• Up to €112.50/month tax-free meal allowance via Circula

• Snacks & drinks after our All Hands Meetings

🚲 Sustainable Mobility

• €40 monthly credit with NAVIT (public transport, bike sharing, etc.)

💼 Finances & Provisions

• Company pension plan via Finsurancy at attractive group rates

• Transfer service for existing company pension contracts

🎉 Culture & Team Spirit

• Quarterly team events, summer & winter party

• Budget for birthdays & company anniversaries

• Our values are lived: Humble, Helpful, Hungry & Honest

Sound like you?

Then apply and send us your documents. We look forward to hearing from you!

Check out our Office Tour Video, visit our Careers page, or follow us on LinkedIn.

We are proud to be an equal opportunity employer. We are committed to assessing every qualified individual on their abilities, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. It is not necessary to add a photo and age to the application.

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