At Seyna, our mission is simple: to enable insurance professionals to protect those who aim high.

Join our mission! 🚀

Seyna is an insurer that brings unparalleled efficiency to brokers. Thanks to its technology and the responsiveness of its teams, Seyna supports brokers at every stage of their development: custom insurance product creation, sales and management tools, insurance product analysis and improvement, compliance.

Since its launch in 2019, when Seyna obtained its ACPR insurer license, Seyna has convinced over 100 brokers, including SPVIE, Verspieren, WTW, Garantme, APRIL, Marsh, and Dalma. They use Seyna to protect nearly two million policyholders in 6 European countries. Thanks to an investment of 57 million euros from GFC, WhiteStar Capital, Elaia, and 115K (La Banque Postale), Seyna has global ambitions to improve the insurance sector by modernizing the design and management of insurance programs.

Today, we do not have any open positions for the role of Customer Success Manager, but we know that things can change quickly. By joining our Talent Pool, you will be directly in the loop if a new opportunity arises.

Why join our Talent Pool?

• You will be the first to be informed when a position opens.

• You will discover what's happening at Seyna and see if it can match your ambitions.

• And above all, you will stay connected with a company that shares your vision.

If you believe in our mission and the role speaks to you, don't wait: apply! If an opportunity arises, you will be among the first to be contacted. 🙌

Your future team:

The Customer Success team is at the heart of the relationship with our brokers once products are launched. CSMs are the conductors of the client experience: they lead regular steering committees, ensure continuous satisfaction monitoring, and support brokers in managing their insurance programs. They work hand-in-hand with Client Executives, Insurance Project Managers, and all Seyna teams to ensure that each partnership delivers on its promises over time.

What you will do:

• Act as the conductor of client relations for a portfolio of brokers of all sizes: operational coordination, management quality, client experience

• Lead Steering Committees (COPILs) and ensure regular account monitoring, including clients without recurring COPILs

• Onboard new products: kick-off, project management, training, KPI definition

• Identify — with the support of Client Executives — upsell and cross-sell opportunities, as well as areas for optimization of launched products

• Apply and enforce all operational processes: debt collection, data follow-up, termination, product evolutions

• Ensure a high level of client satisfaction and manage complex claim situations

• Contribute to the team's operational strategy and departmental structuring projects

You are in the right place if:

• You have excellent organizational skills and true rigor in monitoring and executing processes

• You manage multiple subjects in parallel and diverse stakeholders without stress

• You have a good understanding of the insurance sector

• You communicate clearly, you know how to persuade and adapt your speech according to your interlocutors

• You practice active listening and you are a true problem solver

• You are autonomous and proactive: you don't wait to be told what to do to move forward

• You have an analytical vision and you know how to clearly articulate the Seyna value proposition

What Seyna offers you:

• 💵 Compensation: A competitive package with BSPCEs so you can share in the success as we grow.

• 🏖 Paid leave: 7 to 10 days of RTT (depending on the number of working days in the year) in addition to your 28 days of paid leave.

• 🍜 Meal voucher: A Benefiz meal voucher card, 60% paid by Seyna (€10/day).

• 🚇 Transport: 50% of your preferred mode of transport (Navigo, bike, train) covered by Seyna.

• 🚑 Health insurance: Generali mutual insurance, 95% paid by Seyna.

• 🏄 Team events: An annual seminar to enjoy moments all together.

• 🧡 A positive team to work with daily and an exciting opportunity to join a highly ambitious insurtech (FT120)!

Compensation: €40K – €80K

• • €40K – €80K

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