Huawei TAC
5 days ago
TAC Core Network Engineer
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Company information
- Company
- Huawei TAC
- Location
- București Romania
- Posted
- 5 days ago
Job description
At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.
Responsibilities
⎯ Troubleshoot hardware and software issues and identify network/applications issues;
⎯ Connect and collect remotely logs necessary for analysis (for project where applicable);
⎯ Provide detailed information on how to set up, configure, and upgrade Core Network
Products;
⎯ Use various department tools, technical knowledge, lab equipment, and on-line
resources for customer issue resolution;
⎯ Use trouble ticket system for tracking customer interactions and issue resolution;
⎯ Evaluate customers concerns and resolve problems to customer satisfaction;
⎯ Follows up with customer to ensure first call resolution and achieve and deliver 100%
customer satisfaction.
Requirements
⎯ Fluent English language;
⎯ Customer service experience, technical support and troubleshooting skills;
⎯ Self-starter, capable of taking initiative to identify & solve problems, and improve work
environment;
⎯ Ability to work on multiple tasks at the same time and prioritize them accordingly;
⎯ Excellent interpersonal and communication skills;
⎯ Good team spirit and adaptability.
⎯ Technical degree in Engineering/Telecommunications;
⎯ Generally minimum of 2 years of IT/ telecommunications experience;
⎯ Familiarity with the following protocols (SS7, EMM, ESM, SIP, RTP), solutions or products:
CS (MSC, MGW, HLR), IMS (CSCF, MGCF), PS (SGSN, GGSN); 5G Architecture
⎯ CCNA/HCIA qualification is considered an advantage;
⎯ Experience with Huawei Core Network products is considered a big advantage.
Required skills
- customer service
- telecommunications
- english
- customer satisfaction
- it
- troubleshooting
- sip
- rtp
- technical support
- tac
- configuration
- ccna
- emm
- ss7
- ims
- hardware troubleshooting
- software troubleshooting
- ps
- lab equipment
- cs
- upgrades
- network issues
- log collection
- msc
- hcia
- application issues
- core network
- esm
- hlr
- trouble ticket system
- core network products
- mgw
- cscf
- mgcf
- sgsn
- ggsn
- 5g architecture
- huawei core network
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