Systems Support and Operations Officer

About the Organisation Disability and Healthcare Support Pty Ltd operates within the disability and healthcare sector, delivering NDIS-funded services in a highly regulated environment. The organisation relies on secure, reliable ICT systems to support client management, workforce coordination, and the handling of sensitive personal and medical information. Strong governance, privacy compliance, and operational continuity are fundamental to service delivery. About the Role We are seeking a Systems Support and Operations Officer who will be responsible for providing high-level technical support and operations expertise to ensure the smooth operation of our ICT systems. This includes monitoring system performance, troubleshooting issues, and implementing solutions to prevent downtime. The successful candidate will also be required to maintain accurate records of all system-related activities, including incident reports, maintenance schedules, and security logs. Additionally, the role involves collaborating with other teams to identify and implement process improvements that enhance operational efficiency and reduce risk. Key Responsibilities Provide high-level technical support for ICT systems, including monitoring system performance, troubleshooting issues, and implementing solutions to prevent downtime. Maintain accurate records of all system-related activities, including incident reports, maintenance schedules, and security logs. Collaborate with other teams to identify and implement process improvements that enhance operational efficiency and reduce risk. Develop and maintain strong relationships with stakeholders, including IT staff, business leaders, and external partners. Provide expert advice on ICT systems and operations to support business decisions and drive strategic initiatives. Identify and escalate potential security risks or incidents to ensure timely resolution and minimize impact. Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies to continuously improve ICT systems and operations. About the Person We are seeking a highly skilled and experienced Systems Support and Operations Officer who possesses strong technical expertise in ICT systems and operations. The successful candidate will have a proven track record of providing high-level technical support and operations expertise, with a focus on ensuring the smooth operation of ICT systems. Key Requirements Strong technical skills in ICT systems and operations, including experience with monitoring system performance, troubleshooting issues, and implementing solutions to prevent downtime. Excellent communication and interpersonal skills, with the ability to develop and maintain strong relationships with stakeholders. Ability to work independently and as part of a team to achieve shared goals and objectives. Strong analytical and problem-solving skills, with the ability to identify and escalate potential security risks or incidents. Experience working in a highly regulated environment, preferably within the disability and healthcare sector. About the Offer In return for your expertise and dedication, we offer a competitive salary package, including: Salary range $ [insert salary range] per annum. 20 days annual leave (pro rata) plus public holidays. Flexible working arrangements to support work-life balance. Ongoing professional development opportunities to enhance skills and knowledge. A supportive and inclusive workplace culture that values diversity and promotes equal opportunities.