System Administrator (m/w/d) 2nd-Level Application & Infrastructure

We are a family-owned IT service company from Berlin and have been on the market for over 15 years. Our team manages the IT infrastructure of more than 15,000 employees in the healthcare sector at over 2,500 workstations. Our goal: People should be able to rely on modern technology in their daily lives – from support to stable system operation. Our focus lies on small and medium-sized enterprises, especially in the healthcare sector. With a lot of experience and a clear view of our customers' needs, we develop IT solutions that make everyday life safe and uncomplicated – from enterprise cloud to automated deployment and modern security concepts.

Our 2nd-Level Support is divided into two teams. In the team “Application & Infrastructure”, we take care of complex issues in various applications as well as the underlying infrastructure, so that everything runs smoothly and reliably in the background. When it gets challenging, we analyze the cause, find pragmatic solutions, and ensure together that our customers can rely on their systems and applications at any time.

We are on a growth course, so we're excited to welcome new colleagues who will support our 2nd-Level Team “Application & Infrastructure” nationwide remotely (Home-Office or Coworking Space) or also gladly in our Berlin office”.

The following are your tasks:

• You will process remote complex issue tickets in the areas of Application & Infrastructure with a focus on the Microsoft environment as well as various applications from the healthcare sector

• Your tasks include, among other things, restoring folders, expanding resources for virtual systems, and maintaining standard and customer applications in a Windows Server-, Terminal Server-, and Citrix-environment

• You will coordinate updates with customers and service providers, prepare the updates carefully to minimize downtime as much as possible, and install and distribute the updates via images

• You will research independently all necessary information in direct telephone contact with our customers, communicate service-oriented, and keep them informed through regular status updates

• You will actively contribute to ensuring a smooth and efficient support by means of careful documentation, targeted knowledge transfer, and effective internal communication

This is what you should bring:

• You will bring an completed education as a computer scientist or a comparable qualification with you

• You have three to five years of experience in administration, installation, and maintenance of applications like DATEV, MediFox, Sage, StarMoney, DAN, or similar applications in the healthcare sector

• In addition, you will bring good knowledge of Microsoft- and/or Citrix-environments as well as the installation of applications on client/server environments and provisioned systems with you

• Your profile is completed by a strong service orientation and very good German language skills in writing and speaking at least C1 level

Working for netzbest means:

• Fair pay and unlimited employment contract

• No night or weekend work

• Unbeatable team spirit and flat hierarchies

• Remote work with quarterly Berlin office visits at company expense

• Firm-wide summer and Christmas party in Berlin

• Membership in the Urban Sports Club or Hansefit and occupational pension with DYNO

• IT with lived equality

Variety from student helper to business leadership – we are all per du. People who are interested in joining our team, are invited to do so. Further information about our working style and company culture can be found also under https://karriere.netzbest.de.

You. We. Fits?

We look forward to your contact or application with your earliest possible start date, desired weekly working hours, and salary wish.

Your contact person: Tarja (HR Coordinator) - for any questions please feel free to contact us at

We kindly ask you to understand that we can only accept online applications due to data protection and organizational reasons.

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