System Support Engineer (m/f/d)

Serve as a technical expert and primary point of contact for internal customers regarding all service aspects. Install Diagnostics systems (hardware and software) according to installation manuals in the company database. Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues. Manage the deployment and servicing of various systems and their specific configurations. Ensure comprehensive documentation in accordance with established quality standards. Provide technical support for global development trials. Provide technical support for global development trials. Min. first experiences in and/or willingness to work in a highly regulated industry and in laboratories with biosafety levels S1 and S2. First experience in technical/mechanical occupation. A customer- and service-oriented team player with excellent communication and collaboration skills, featuring an autonomous and proactive work style. Proficiency in English (written and spoken) is essential for our global environment; German is a significant plus for the Rotkreuz site. Nice to have: Experience in Network Administration & Troubleshooting (Entry Level). Nice to have: Experience servicing diagnostic instruments is advantageous, and previous involvement in Equipment Management is beneficial. Nice to have: Expertise in the resolution of technical problems within interdisciplinary environments (laboratory, software, hardware, diagnostic workflow). Nice to have: GMP Experience. Fascinating, innovative environment in an international atmosphere. Extension: possible. Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.

Responsibilities

Serve as a technical expert and primary point of contact for internal customers regarding all service aspects. Install Diagnostics systems (hardware and software) according to installation manuals in the company database. Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues. Manage the deployment and servicing of various systems and their specific configurations. Ensure comprehensive documentation in accordance with established quality standards. Provide technical support for global development trials.

Benefits

Fascinating, innovative environment in an international atmosphere. Extension: possible.