Supporter (m/w/d) - Remote or On-Site

ZAP-Hosting is one of the leading providers for game servers, virtual servers, and dedicated hosting solutions. With customers from all around the world, we operate a modern infrastructure and place great value on reliable support and technical quality.

To strengthen our team, we are currently looking for 1–2 Support Agents (m/w/d) in full-time for our 1st-Level-Customer-Support.

Tasks

• Prioritization of customer inquiries in the 1st-Level-Support
• Analyzing and solving technical problems around our hosting products
• Supporting our customers with setting up and managing servers
• Documented support cases
• Tight cooperation with the 2nd-Level- and Technical-Team

Qualification

• Minimum age of 18 years
• Very good English skills in writing and speaking
• Experience with Linux- and/or Windows-servers
• Techincal understanding and strong interest in support & problem-solving
• Structured, reliable, and self-reliant work style
• Experience with ZAP-Hosting products and our interface is an advantage

Benefits

• Full-time position in a growing hosting company
• Remote work or on-site work possible
• Collaboration in a young, tech-savvy team
• Variety of tasks in an international environment
• The opportunity to actively contribute to the satisfaction of gamers worldwide

Please send us:

• Your resume
• A brief personal introduction
• A detailed overview of your server experience
• If available: Your experience with ZAP-Hosting products

Find Jobs in Germany on Arbeitnow