Support Specialist – Service Desk (m/f/d)

Support with heart and soul!

Do you enjoy helping people, solving technical challenges, and ensuring satisfied users with your open, service-oriented approach? Then you're exactly right! As a Support Specialist in the Service Desk, you are the first point of contact for users and ensure first-class support with competence, commitment, and passion.

Your tasks in the Service Desk

• Processing and resolving service desk requests and incidents in 1st, 2nd, and 3rd level support

• Receiving, analyzing, and processing support requests via the hotline and the ticketing system

• Supporting users with technical questions regarding the Microsoft environment (Microsoft 365, Windows, Outlook, Teams, etc.)

• Classifying, prioritizing, and documenting tickets according to defined ITIL processes

• Actively contributing to the optimization of service desk processes and support workflows

• Creating and maintaining documentation, as well as participating in on-call duty on a rotating basis (approx. every 6–8 weeks)

Your skills

• Completed training in the IT field, e.g., as an IT specialist (system integration), or a comparable qualification

• First to several years of professional experience in IT support or service desk

• Good knowledge of Microsoft technologies, especially Windows, Microsoft 365, and Active Directory

• Basic understanding of networks, client systems, and common IT infrastructures

• Knowledge of ITIL fundamentals and experience with ticket and service management systems

• A structured, independent, and solution-oriented way of working

• Strong service and customer orientation as well as enjoyment of working with users

• Strong communication skills, team spirit, and a friendly demeanor – even in stressful situations

• Very good German and good English skills, both written and spoken

Benefits

• 30 days of vacation

• Additional compensation + 1 vacation day per day of on-call duty

• Hybrid work model: three days a week on-site and two days of remote work.

• Individual further training: financial support for professional and personal development opportunities.

• Clear development prospects: annual employee reviews with the opportunity to discuss individual career and development goals.

• JobRad (Company bike program)

• Company pension scheme (bAV)

• Modern work environment: working in a newly occupied building with contemporary facilities.

• On-site canteen

• Free drinks

• On-site parking

We look forward to your application!

For questions, Julian Pinto is available at 06131 / 8945218.

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