Support Specialist

SellIntegro is the leading provider of business system integrations with e-Commerce in Poland. Nearly 5,000 companies use our solutions daily. We offer over 500 ready-made products and integration packages for the most popular Polish ERP systems. Clients who want to automate the work of their online and offline stores definitely choose SellIntegro. We are looking for a Support Specialist who will be responsible for ensuring high-quality technical support for our clients. We are looking for a candidate with IT experience and basic programming skills. This person will have the opportunity to develop in a dynamic IT environment and work with the latest technologies. If you feel you want to join us, send us your CV. Your responsibilities: Providing fast and effective technical assistance to clients through various communication channels (phone, email, chat). Providing information about products and programs offered by Sellintegro Sp. z o.o. Diagnosing and solving technical problems reported by clients. Collaborating with the development team in identifying and resolving technical issues. Documenting reported problems and actions taken to resolve them. Providing user support for basic SellIntegro integration functions – solving simple programming issues. Preparing current documentation. Testing existing integration functions. Our requirements: Experience in technical support or customer service. Knowledge of basic IT and technology concepts. Knowledge of e-commerce systems (e.g., Prestashop, Woocommerce, Shoper). Knowledge of OMS systems (e.g., Base., Apilo, Sellasist). Knowledge of ERP systems (Subiekt GT, Subiekt NEXO PRO, Comarch Optima). Ability for analytical thinking and quick problem-solving. Knowledge of basic programming and willingness for further development in this area. Empathy. Ability to work in a team and excellent communication skills. Commitment and willingness to find unconventional solutions. Nice to have: Knowledge of inter-system communication (REST API) and familiarity with tools like Postman. Experience working with CRM or Help Desk systems. Communicative knowledge of English, both spoken and written. Basic SQL knowledge. What we offer: 100% remote work. Attractive bonus system based on achieved results. Opportunity to expand qualifications and develop within the company's internal structure. Flexible task adjustment to the employee's potential. Space for implementing original ideas. Subsidy for Lux-med medical package and Multisport program. Full-time employment from Monday to Friday in a two-shift system: 8 AM - 4 PM and 10 AM - 6 PM. Employment contract after the trial period (3-month trial period on a mandate contract, followed by a one-year employment contract).