SUPPORT SPECIALIST

What you’ll do

• Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction 
• Engages with other teams and end users to identify issues and determine/implement solutions
• Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
• Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
• Understands and can apply advanced technical principles and methodologies.
• Apply previous learning, maintain certifications, and demonstrate willingness to adapt new technology solutions.
• Provide on-site technical support to end users in a corporate environment.
• Diagnose and resolve issues on Dell laptops running Windows 10 or Windows 11.
• Install, configure, and maintain software, including Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams).
• Deliver direct user support, ensuring a positive experience and efficient issue resolution.
• Perform basic inventory management and follow up on support tickets.