Unknown Company
6 days ago
Support Engineer with English - Sibiu/Bucuresti full on-site
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Company information
- Company
- Unknown Company
- Location
- Bucuresti, Sibiu Romania
- Posted
- 6 days ago
Job description
The Ideal Candidate
Your path to success requires:
• ENGLISH – advanced level
• Motivation for learning new information;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.
Available to work fully on-site in Sibiu/Bucuresti
Job Description
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.
You will be awarded for your success with:
• Attractive salary package;
• Contract for unlimited period of time;
• Up to 27 days Annual Vacation;
• Bonus for referring new colleagues;
• Private Medical subscription;
• Public transportation reimbursement;
• Meal tickets;
• IT and Soft skills training provided by our specialists;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Friendly, fun and young team.
Company Description
Stefanini is a Brazilian company with over 30 years of experience in providing IT services globally, from IT infrastructure outsourcing to software application development. The company is directly present in 41 countries, through its 77 offices worldwide, and has a portfolio of over 500 active clients. Stefanini's clients come from sectors such as financial services, manufacturing, telecommunications, the chemical industry, services, technology, the public sector, and benefit from a complete set of mature and professional services that cover the entire lifecycle of an application.
With over three decades of IT expertise, through innovation in technology, digital strategies, and delivery models, we are a one-stop shop for defining and delivering value to both end-users and the business. Stefanini helps its clients transform their digital transformation dream into a successful reality.
With Stefanini, we have been on the Romanian market for over 16 years, and since then we have gathered a team of over 1,500 colleagues in our offices in Bucharest and Sibiu.
Stefanini's approach, "big enough, yet small enough," makes us open, flexible, responsive, and agile, and these are the traits we look for in our people. We believe that happy employees are equal to happy clients, so we put smiles at the foundation of our culture, our daily challenges, and our interactions with colleagues and clients. Our hobbies and passions flavor our work environment and keep us positive and productive.
Stefanini has career opportunities locally and worldwide for professionals interested in a vibrant, passionate, team-oriented job. If you are a client-oriented person with a "get it done" attitude, come for a coffee and a chat about your future career with us! We have the perfect terrace for it.
Learn more about us on the Stefanini page and join us on Facebook.
Required skills
- customer service
- english
- meal tickets
- project management
- hardware
- communication skills
- team leader
- troubleshooting
- software
- support engineer
- network
- career development
- technical support
- referral bonus
- salary package
- public transportation reimbursement
- trainer
- medical subscription
- remote support
- infrastructure specialist
- escalation
- application developer
- ticketing system
- unlimited contract
- bucurești
- on-site
- sibiu
- software issues
- multinational
- quality analyst
- it training
- password reset
- soft skills training
- internet connectivity
- annual vacation
- emailing options
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