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Support Engineer with English - Sibiu
Job description
The Ideal Candidate
Your path to success requires:
• ENGLISH – advanced level
• Motivation for learning new information;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.
Job Description
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.
You will be awarded for your success with:
• Attractive salary package;
• Contract for unlimited period of time;
• Up to 27 days Annual Vacation;
• Bonus for referring new colleagues;
• Private Medical subscription;
• Public transportation reimbursement;
• Meal tickets;
• IT and Soft skills training provided by our specialists;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Friendly, fun and young team.
Company Description
Stefanini is a Brazilian company with over 30 years of experience in providing IT services globally, from IT infrastructure outsourcing to software application development. The company is directly present in 40 countries, through its 73 offices worldwide, and has a portfolio of over 500 active clients. Stefanini's clients come from sectors such as financial services, manufacturing, telecommunications, the chemical industry, services, technology, the public sector, and benefit from a complete set of mature and professional services that cover the entire lifecycle of an application.
With over three decades of IT expertise, through innovation in technology, digital strategies and delivery models, we are a one-stop shop for defining and delivering both end-user and business value Stefanini. We help our clients turn their digital transformation dream into a successful reality.
With Stefanini, we have been on the Romanian market for 14 years and since then we have gathered a team of over 1,600 colleagues in our offices in Bucharest, Sibiu, and Târgu Mureș. Stefanini's approach, "big enough, yet small enough" makes us open, flexible, responsive and agile, and these are the traits we also look for in our people. We believe happy employees are equal to happy clients, so we put smiles at the foundation of our culture, our daily challenges, and our interactions with colleagues and clients. Our hobbies and passions spice up our work environment and keep us positive and productive.
Stefanini has career opportunities locally and worldwide for professionals interested in a vibrant, passionate, team-oriented job. If you are a client-oriented person with a "get it done" attitude, come for a coffee and a discussion about your future career with us! We have the perfect terrace for it.
Find out more about us on the Stefanini page and join us on Facebook.
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Company information
- Company
- SC STEFANINI ROMANIA SRL
- Location
-
Sibiu
Romania - Posted
- 3 days ago
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