Talent Trader Group
2 years ago
Support Engineer (Technical)
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Company information
- Company
- Talent Trader Group
- Location
- Singapore, Central Singapore
- Posted
- 2 years ago
Job description
Responsibilities: Provide technical support to customers regarding various technical issues. Serve as the first point of contact for customer inquiries and troubleshoot technical issues or product questions via phone, email, or chat Work closely with the sales and marketing teams to identify customer needs and provide suggestions for product improvements. Conduct product trainings for customers and internal teams to promote understanding and usage of the products. Ensure quality assurance standards are met through thorough testing and validation of products. Develop and maintain technical documentation and training materials to support product launches and updates. Collaborate with cross-functional teams to resolve complex technical issues and implement process improvements. Stay up-to-date with industry trends, technologies, and best practices to continuously improve technical skills and knowledge. Ensure compliance with company policies and procedures.
Required skills
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