Support Engineer

As a Support Engineer, you will solve technical issues for customers and ensure that IT management and connectivity function optimally. At Fivespark, you will have the space to develop yourself further, take responsibility, and make a direct impact with our clients.

Get to know Fivespark

Fivespark advises and supports companies and governments with strategic ICT solutions. Our mission: to be the creative and technical partner for our clients' ICT challenges. We do this with a team of over 70 proactive and enthusiastic employees, including experienced specialists.

What will you do?

As a Support Engineer, you are the point of contact for our clients. You will support users with various technical questions and ensure that incidents are resolved expertly and customer-oriented. Depending on your background and development wishes, the emphasis in your work will be on IT management, connectivity, or a combination thereof.

Your tasks will include:

• You will assist customers via phone and email and accurately log reports in our ticket system

• You will analyze problems, ask the right questions, and guide customers to a suitable solution

For connectivity, the focus is on:

• You will support the delivery, configuration, and management of internet and telephony services

• You will provide advice on-site and carefully perform VoIP installations and updates

• You will work with platforms such as Broadsoft and equipment such as Draytek/Mikrotik/SonicWall

For IT management, the focus is on:

• You will assist users with workplace issues, incidents, and the installation of hardware and software

• You will be responsible for the installation, documentation, and maintenance of ICT resources

What do you bring?

As a Support Engineer at Fivespark, you will have the opportunity to make a difference. You will work in an environment where your expertise is valued and where you can grow. Do you recognize yourself in the points below? Then this is your chance:

• You have work experience in a similar role (preferably 2 to 4 years)

• You have experience with service delivery (face-to-face, digital, and telephone)

• Experience with ticket systems such as Freshservice or Topdesk is a plus

• You work accurately, document clearly, and maintain an overview

• You think along with the customer and actively tackle problems

• You have experience with ICT, telecom, and/or VoIP. Within telecom, you have experience with Broadsoft, Draytek, and Mikrotik. Knowledge of SonicWall is a plus

• You are fluent in the Dutch language, both spoken and written

What do we offer?

Fivespark offers a pleasant working environment, a place where you can grow as a professional. You will be given the space to take responsibility, contribute ideas, and develop yourself.

In addition, you can count on the following benefits:

• Salary from €3,010 to €4,487 gross per month

• Travel allowance for kilometers or public transport

• Holiday allowance and 25 vacation days

• Company laptop

• Prospect of a permanent contract

• Solid pension scheme

• Personal training budget and room for courses

• Fun team outings, a homely atmosphere, and everything you need

• An informal team where everyone can be themselves

Apply

Apply now and become part of Fivespark. We look forward to meeting you!

Do you have questions about the process or the vacancy? Feel free to contact Staffplanning. You can do this via email or by phone at 073-7505000

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