Support Engineer / Digital Operations Support

We are looking for a support engineer who is tired of routine and wants to really make an impact as a Support Engineer (m/w/d)?

At Würth Industrie Service, you'll experience how much fun support can be when you find real solutions with modern tools, take direct influence on products, and are part of a team that values appreciation, flexibility, and personal development. You shape processes actively, rather than just processing tickets – and work on the mission to rethink industrial supply chain management digitally.

Sounds like you? Then read on.

Aufgaben

• You take over support tickets, prioritize, analyze, and resolve inquiries by email, phone, or system – often directly with our industrial customers (m/w/d).
• You are the point of contact for digital service solutions like Kanban-Management-Software, SAP, or platforms like Logistics One.
• You monitor our systems, recognize problems before they arise, and keep customers (m/w/d) proactively informed.
• You document incidents and solutions structuredly and ensure that the knowledge grows within the team.
• You bring your own ideas and suggestions for improvement, take influence on products and processes, and work closely with Product Owners (m/w/d) and developers (m/w/d) together.
• You accompany the introduction of new software at the customer's site (m/w/d) and bring impulses for product optimizations.
• You use modern tools like Microsoft Teams, Planner, Intune, SAP, and our Kanban-Management-System (KMS) and maintain the knowledge database for the entire team.

Qualifikation

• Solid IT background or strong IT affinity – whether through education, study, or lateral entry
• Open, clear, and friendly communication with internal and external customers (m/w/d), even in complex cases keeping a cool head
• Pleasure in responsibility, self-directed work style, and team focus
• Readiness to work between 6 am and 10 pm and adapt to team needs
• Very good German language skills in writing and speaking as well as solid English language skills
• Fast comprehension, enthusiasm for new tools, and proactive approach to further development
• Genuine, structured, and well-organized work style
• No fear of hardware – you'll also go on-site to systems and support during onboarding
• Ideal experience with Intune, SAP, Jira, or Confluence
• Readiness to participate in a trial day

Benefits

Echte Verantwortung statt Ticketabarbeitung: You bring your own ideas and see how they directly flow into product development.

• Sicherheit durch Konzernzugehörigkeit: As part of the Würth Group with over 400 companies worldwide, you have a secure job.
• Echter Teamzusammenhalt: Grilling on the company premises, shared lunches, and the much-quoted