Support Analyst

168000.00 - 216000.00

Job description

Hire Resolve's client is looking for a Support Analyst to join their team. The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications in the Operations Applications suite. Support includes analyzing enhancements and responding to production issues and outages related to the application in a timely manner. Responsibilities: Support and maintain applications within the scope of the position Comply with standard processes and procedures Diagnose and troubleshoot issues related to the application, including identifying and resolving root causes of problems. Provide timely and accurate communication to stakeholders regarding the status of issues and outages. Collaborate with other teams to resolve issues and improve overall application performance. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. 1-2 years of experience in application support or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Certifications: None. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment.

Required skills

experience communication responsibility production development operations problem-solving information technology team benefits support collaboration analyst salary diagnose process computer science interpersonal dynamic analytical growth degree fast-paced status collaborative applications procedure package troubleshoot suite stakeholder excellent issue competitive bachelor's prioritize timely enhancement root manner cause outage

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