TOTVS
4 months ago
Technical Support Support
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Company information
- Company
- TOTVS
- Location
- São Paulo, São Paulo, São Paulo, Brasil United States
- Posted
- 4 months ago
Job description
Description
Support technical support to our clients with empathy and proactivity, contributing to customer satisfaction with TOTVS products and services.
Responsibilities and attributions
Superior or technology student;Microsoft package;
Programming logic.
Support technical support to our clients with empathy and proactivity, contributing to customer satisfaction with TOTVS products and services.
Responsibilities and attributions
- SUPPORT the attendance of customers through TOTVS channels, clarifying low-complexity questions related to the system, providing nearby guidance, and registering suggestions and incidents;
- AUXILIARY support for customer attendance through ticket opening channels, acting under direct supervision and aiming to meet established goals;
- REGISTER demands in a system, ensuring complete detailing of necessary evidence for understanding and handling requests;
- SUPPORT the triage of open tickets by customers, performing reclassifications or categorizations when necessary, according to ticket type or atendimento status;
- AUXILIARY support for sending demand statuses in progress, when requested by customers, through channels such as phone, email, and attendance systems;
- CONTRIBUTE to meeting individual indicators, such as productivity and customer satisfaction research, along with area goals and results;
- SUPPORT updating FAQs and knowledge bases with defined and shared solutions with customers.
Superior or technology student;Microsoft package;
Programming logic.
Required skills
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