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N1 CLT Help Desk Support
Full Time
Remote
Mid Level
Job description
Act in N1 support, performing multi-channel customer service to clarify doubts, register and track requests, ensuring a agile, humanized, and efficient experience. Be responsible for supporting the use of the platform, identifying problems and opportunities for improvement, updating operational information and contributing to the monitoring of indicators and processes in the area.
- Provide customer service through official channels, clarifying doubts about the platform (contracts, inspections, rescissions, addendums, and usage flows);
- Prioritize support and conduct assertive attendances, ensuring the viability of the solution and identifying possible risks;
- Register all requests in the system (tickets), with necessary evidence and detail for monitoring involved areas;
- Analyze and identify problems related to tickets, projects, and product, proposing improvements;
- Update cards on ClickUp and perform data launches for clients and commercial information regarding contracts;
- Publish and monitor control sheets, monthly reports, and other indicators in the area;
- Act in reactive multi-channel service, prioritizing quality, empathy, and personalization in contact, strengthening user experience;
- Demonstrate genuine interest in the relationship with the customer, promoting autonomy in platform use;
- Participate in meetings, training sessions, and continuous development initiatives.
Required skills
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Company information
- Company
- Mell.ro
- Location
-
Curitiba, Curitiba, Paraná, Brasil
United States - Posted
- 2 months ago
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