[Support] Junior Technical Support Analyst | Datasul

Provide technical support to our clients by offering solutions with empathy, proactivity, ensuring customer satisfaction with TOTVS products and services. WHAT YOU WILL DO: Provide assistance through ticket opening channels, according to the defined process and aiming at attendance and established goals; Register, in a system, the client's request with all necessary evidence (open tickets) for all affected parties; Provide status updates of the requests made by clients; Ensure that all requests are properly documented and stored in the system; Collaborate with other teams to resolve issues and improve processes; Participate in training sessions and workshops to stay up-to-date on new technologies and tools; Develop skills and knowledge to perform tasks independently; Work in a team environment, sharing knowledge and best practices with colleagues. The ideal candidate should have: Strong communication and interpersonal skills; Ability to work under pressure and meet deadlines; Knowledge of IT systems and software applications; Familiarity with CRM systems; Basic understanding of programming languages (not required but a plus); Availability to work on shifts, including evenings and weekends.