Supervisor of Guest Experience (Ibis Budget BH Minascentro)

Job Description: Objective: Ensure the quality of products and services offered by the hotel, listening and putting customers at the 'heart' of everything that is done, in order to offer them a unique and unforgettable experience, in line with the Accor Services Culture. Responsibilities and Tasks: Ensure the best customer experience, knowing their needs and personalizing services. Coordinate hotel occupancy and guide hosts/hostesses about the map of availability and occupancy, ensuring that the hotel is always fully booked. Monitor and control the hotel's performance, analyzing and adjusting the service quality to meet customer expectations. Develop and implement strategies to improve customer satisfaction, loyalty and retention. Foster a positive and welcoming atmosphere, ensuring that all guests feel valued and respected. Collaborate with the hotel's management team to develop and implement initiatives to improve the guest experience. Develop and maintain relationships with key stakeholders, including customers, suppliers and partners. Ensure compliance with Accor's policies and procedures, as well as local laws and regulations. Develop and implement training programs for hotel staff to ensure they have the necessary skills and knowledge to provide excellent customer service. Analyze and interpret customer feedback and data to identify trends and areas for improvement. Develop and implement strategies to improve customer satisfaction, loyalty and retention. Foster a positive and welcoming atmosphere, ensuring that all guests feel valued and respected. Collaborate with the hotel's management team to develop and implement initiatives to improve the guest experience. Develop and maintain relationships with key stakeholders, including customers, suppliers and partners. Ensure compliance with Accor's policies and procedures, as well as local laws and regulations. Develop and implement training programs for hotel staff to ensure they have the necessary skills and knowledge to provide excellent customer service. Analyze and interpret customer feedback and data to identify trends and areas for improvement.