Supervisor Strategic Buying Services

• EMEA region
• Work 9-18 Romania Time
• Full remote

RESPONSIBILITIES:

• Manage day-to-day responsibilities for a team (20+) and provide operational support (Procurement services).
• Ensure the service levels meet the clients' requirement, contracted SLA
• Manage HR topics
• Build and maintain relationship with Client, attend and conduct regular meetings with client.
• Handle client communication and escalations.
• Mentoring and training team members; conducting performance appraisals and preparing improvement plans.
• Being a key person in standardization, automation and continuous process improvement.
• Leading/participating in the improvement projects for the operational area.
• Implementing best practices across the team. 
• Assist in recruiting and onboarding team members, setting goals, delegating tasks, monitoring work progress.
• Develop team members, encourage learning programs to team members.
• Report directly to Operations Manager

REQUIREMENTS:

• Fluent French and English both written and oral
• Experience in People Management min 2 years
• Experience in Procurement domain min 3 years
• Experience in BPO company is a plus
• Experience in managing bigger Teams: 15 < people