Front Office Supervisor Hotel NH Studios Guadalajara

As an Assistant Front Office Manager, you will support the Front Office Manager in managing reception functions and in the daily supervision of staff. This role involves striving for continuous improvement in guest and team member satisfaction and maximizing the financial performance of the department.

• Lead and coordinate the department, applying service and quality standards.
• Manage and supervise guest concerns, always aiming to exceed their expectations.
• Collaborate in the supervision and control of the department's budget, ensuring positive results and implementing changes when necessary.
• Collaborate in the preparation of monthly revenue forecasts.
• Review and supervise the correct application of upselling and cross-selling policies within the reception team.
• Ensure that team members have up-to-date knowledge of the hotel's products, services, prices, and policies, as well as local areas, and receive continuous training to learn and understand policies and practices.
• Communicate and convey a coherent message about the objectives and expected results of the Front Office, as well as crucial hotel information.

• At least 2-3 years of experience in hotel Front Office, preferably in a hotel of similar size and complexity.
• Bachelor's degree or equivalent in Hotel Management or similar.
• Proficiency in the local language and a high level of English are essential.
• Practical knowledge of various software programs (Microsoft Office, TMS, etc.) and reception systems. Knowledge of revenue management principles and commercial policies.

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

• Global experience - diversity of 150 different nationalities.
• Challenging national and international professional development opportunities.
• Wide range of training programs to enhance skills.
• Well-being initiatives, including flexible working conditions.
• Employee recognition programs, such as our “Memorable Dates”.
• Opportunity to make a difference through our sustainability program and volunteer initiatives.
• Employee rates and promotions, with discounts at our hotels worldwide and exclusive benefits through our corporate loyalty program.