Logus RH
3 months ago
Customer Service Supervisor
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Company information
- Company
- Logus RH
- Location
- Brasil, Centro-Oeste, Goiás, Goiânia Brazil
- Posted
- 3 months ago
Job description
• Supervise customer service teams, ensuring quality, productivity, and professional conduct;
• Monitor operational indicators and propose continuous improvements;
• Ensure that customer service is provided within the company's defined standards of time, quality, and empathy;
• Guide, develop, and monitor the individual and collective performance of the team;
• Act preventively and correctively in cases of conduct or process deviations;
• Ensure the correct recording of information in systems and spreadsheets;
• Facilitate communication between the team, coordination, and other areas;
- • Contribute to a collaborative, ethical, and respectful environment.
• Knowledge of customer service routines and member relations;
• Experience with performance indicators (SLA, AHT, quality, productivity);
• Proficiency in operating systems, CRM, and spreadsheets;
• Data analysis and fact-based decision-making capabilities;
- • Organization and control of operational flows.
- Experience in call center or contact center
- Knowledge of Agile methodologies (Scrum, Kanban)
- Certification in Customer Success or Operations Management
- Skill in conflict management and complex problem-solving
Required skills
- customer service
- quality
- problem solving
- spreadsheets
- performance indicators
- operations management
- crm
- scrum
- kanban
- continuous improvement
- data analysis
- agile methodologies
- operating systems
- customer success
- call center
- sla
- contact center
- productivity
- operational indicators
- customer relations
- decision making
- conflict management
- aht
- team supervision
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