Customer Service Supervisor

We are looking for a Customer Service Supervisor to lead the regional team and ensure excellence in the relationship with customers. Main responsibilities: • Team management of customer service, including hiring, task distribution and performance monitoring . • Act in the resolution of complex customer complaints, coordinating actions with operations teams, branches and logistics. • Ensure that service orders and customer requests are properly processed and resolved. • Develop and implement strategies to improve customer satisfaction and loyalty. • Collaborate with other departments to ensure effective communication and resolution of customer issues. • Analyze and report on customer service metrics to identify areas for improvement. • Develop and maintain relationships with key customers and stakeholders. • Ensure compliance with company policies and procedures. • Perform other duties as assigned.