Restaurant and Bars Supervisor

As a key role under the Assistant Manager, the essential functions of this position include, but are not limited to :

• Propose a professional, pleasant, and engaging service at all times
• Replace the Assistant Manager or Manager in their absence
• SUPERVISE (manage, train, motivate, recognize, and develop) the staff of Montreux Jazz Café and Funky Claude's bar
• Maintain the integration and training of new staff members
• Familiarize yourself with and promote the concepts of Montreux Jazz Café and Funky Claude's Bar (history, festival history, founder)
• Propose regular improvements, innovations, and actively participate in the dynamic development of Funky Claude's Bar and Montreux Jazz Café
• Create a good working atmosphere and a safe working environment
• E nsure that staff members are aware of standards, hotel events, and regional events
• Familiarize yourself with the menu of Montreux Jazz Café, Funky Claude's Bar, and promotions
• Ensure the follow-up of Funky Claude's Bar programming and its consequences
• Retrieve each morning at the cellar the stock from the previous day, verify the delivery note, and sign it
• Participate in service and ensure its smooth operation
• Take reservations
• Negotiate wine and food pairings and suggest clients
• Participate in renewing Montreux Jazz Café and Funky Claude's Bar menus
• Maintain the productivity of outlets
• Assist in controlling beverage and food stocks and costs
• Participate in establishing the restaurant's revenue and setting up actions to exceed it
• Participate in daily cash register closures and restaurant closures
• Establish schedules and forecasts
• Assist in recruiting, training, and evaluating staff members
• Participate in F&B hotel trainings
• Organize daily and monthly meetings
• Treat administrative requests
• Verify the perfect presentation of staff members
• Familiarize yourself with Silverware functionality
• Familiarize yourself with LQA technical and emotional standards
• Establish plans of action with the Assistant Manager and Manager based on Opinion Survey, LQA (Leading Quality Assurance), VOG (Voice Of Guest) results, and ensure follow-up and results
• Respect policies, procedures, and service standards related to points of sale
• Respect all hygiene and safety policies when handling food and beverages
• Maintain a professional attitude, be smiling and always remain calm
• Show flexibility and cooperation in all circumstances, especially when collaborating with another department on an ad-hoc basis
• Respect ergonomic work standards for health and safety
• All other tasks as assigned