Junior Customer Service Supervisor (M/F)

In brief

Ready to drive customer service excellence at Picnic? In a team of 3 other Supervisors and under the responsibility of our Operations Managers, you will manage a team of 25 Customer Service Representatives and ensure the smooth running of our operations across all channels. Between coaching, resolving complex cases, and close collaboration with warehouse teams, your impact will be immediate. Once you've mastered the daily routine, you'll take the lead on cross-functional projects to optimize our processes and reinvent the customer experience. Want to accelerate your career? Send us your CV and let's meet!

Your missions

• Management of Customer Service Representatives: Recruit, train, and manage a diverse team of customer service agents to ensure quality service;
• Daily operational management: Ensure service fluidity across all our channels (WhatsApp, emails, calls), while guaranteeing good KPI monitoring;
• Crisis management: Be the first point of contact for complex cases, coordinate solutions with warehouses to turn every incident into a customer success;
• Execution of improvement projects: Successfully complete projects to optimize team performance;
• Continuous optimization: Analyze field feedback to improve our internal processes and the usability of our application.

To ensure continuous presence for our customers while maintaining your work-life balance, your schedule will revolve around three rhythms:

• Operational shifts: Either at the office from 8 AM to 4 PM, or remotely from 3 PM to 11 PM.
• Project shifts: Full days at the office from 10 AM to 6 PM to focus on improving our services.
• Weekend presence: You will work 3 weekends per month, entirely remotely.

About you

• You hold at least a Bac +2 degree (Associate's degree or equivalent) in customer relations, management, or another equivalent field;
• You have 1 to 3 years of experience in managing operational teams, preferably in customer service or a similar field;
• You have a mastery of French and English to be involved in international projects;
• In case of emergency, you remain calm and manage priorities effectively.

Picnic Benefits

🍴 Catering

As we are located in the center of Paris, there is no canteen on-site. However, meal vouchers worth €11 per day are provided to help you explore all the delicious restaurants in the area. Our small kitchen is also equipped with tasty snacks and refreshments.

🎫Outings and entertainment

Enjoy access to exclusive offers and benefits through our CSE (Employee Council) and partner Swile (vouchers, concert tickets, cinema, and more). You will also receive invitations to all our recurring events like our highly coveted Summer Party!

🚲 Health and transport

Through our partnerships with SideCare and OpenUp, you have the option to subscribe to our company health insurance and gain easy and free access to professional psychologists, workshops, and practical tools. Additionally, if you commute to work by public transport, we will reimburse 50% of your subscription cost.

✍️ Personal and professional development

You will have the opportunity to develop your skills, not only through stimulating projects but also thanks to a dynamic, young, and international environment.

To learn more about Picnic, visit our Welcome to the Jungle page by clicking here!

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