Banquets F&B Supervisor - CDI (H/F/X)

Join the team at Fairmont Le Montreux Palace, one of the most prestigious hotels on the Riviera, renowned for hosting the biggest events and offering a personalized and authentic service. Each moment spent at Fairmont Le Montreux Palace is transformed into an unforgettable experience, thanks to its elegant setting, personalized services, and exceptional gastronomy.

Banquets F&B Supervisor - CDI (H/F/X)

As a Banquets F&B Supervisor, you will have the opportunity to work with passionate teams and participate in prestigious events on the Riviera, offering a unique and special service to our clients, while ensuring that every detail is perfect.

If you want to contribute to the magic of our events and be part of a dynamic team, then this job is for you!

Summary of responsibilities :

Reporting to the Assistant Manager Banquets, the essential duties and functions of the position include, without being limited to :

• Propose in perpetuity a professional, pleasant, and attentive service
• Replace the Maitre d’hôtel or Manager during their absence
• Supervise (Manage, train, motivate, recognize, and develop) the staff
• Show autonomy and ensure good communication within the team and between departments concerned
• Manage the team, inform personnel of events at the hotel and hold briefings before events and debriefings after events
• Verify daily and upcoming events and prepare events in collaboration with relevant departments (cuisine, stewarding, floristry, administration, etc.)
• Organize your service, give instructions (setup, arrangement, cleaning) and ensure they are respected
• Know how to use Silverware and control the bill before presenting it to the client
• Control all equipment used in the department (functionality, cleanliness, arrangement)
• Ensure that rooms are always presentable, even during non-use periods
• Ensure that event setups are made within deadlines and respect customer demands, considering standards
• Ensure that debarring and room cleanup are done correctly after events
• Treat each client with attention, greet them warmly upon arrival and departure, serve them well and with consideration
• Manage requests or complaints from clients with reactivity and in accordance with procedures and regulations
• Ensure that staff members have knowledge of hotel events and region
• Show autonomy in managing employee work time on call (optimizing productivity, flexibility of departure hours)
• Participate in weekly department meetings
• Know, apply, and ensure the application of LQA (Leading Quality Assurance) techniques and emotional standards
• Establish with the Maitre d’hôtel and Manager action plans based on Opinion Survey, LQA (Leading Quality Assurance), VOG (Voice Of Guest) results and ensure follow-up and results
• Participate in performance evaluations after the trial period and annually for staff members
• Participate in recruiting department staff with SMART RECRUITER system
• Establish the department's revenue target and set up actions to exceed it
• Daily control of staff and ensure cleanliness of each one
• Update your profile on Ines
• Participate in an annual evaluation interview with your Manager
• Show flexibility and cooperation in all circumstances, especially when collaborating with another department on a punctual basis
• Commit to the quality of your service, discretion, and perfect honesty
• Have a professional attitude, be smiling and always keep calm
• Respect ergonomic work standards for health & safety, hygiene and sanitation prescriptions
• Respect department and company policies, procedures, and service norms
• All other tasks as assigned