Superannuation Specialist

Our client is recognised as one of Australia's most dynamic and innovative super funds with a long history of providing reliable support and service to employers and members. As an award-winning industry offer, they offer a wide range of investment options, insurance cover, and super products tailored to meet individual needs.

Our client continuously connects with members and their employers, recognising that financial education and advice are powerful enablers in helping people to make better financial decisions and these programs.

With access to ongoing training and development opportunities, you will have the chance to obtain your RG146 qualification. Enjoy a clearly defined career path and continuous coaching to support your professional growth and success.

About the role

Reporting to the Team Lead, Service Operations, this Superannuation Specialist position will see you provide assistance to members via inbound contact support, whilst actively liaising to the superannuation administration activities of the broader team.

Your key responsibilities will include:

• Provide accurate details about organisation’s products and processes;
• Accountable for answering to inbound calls and written queries from current and potential members and employers (and authorised third parties), involving the superannuation products offered by the organisation;
• Provide accurate details about organisation’s products and processes;
• Promote a positive customer experience through supporting staff, members, and employers in accordance with service standards;
• Present high-quality service and advice to existing and prospective members and employers through inbound enquiries and online consultation;
• Collaborate and assist the administration and superannuation more broadly to provide support with internal and external stakeholders;
• Oversee resolution to member and employer issues and concerns;
• Ensure member and employer records are accurate and updated in the Customer Relationship Management (CRM) system; AND
• Monitor compliance with internal policies and procedures to prevent employer breaches and complaints.

Qualifications, skills, and experience required include:

• General knowledge with superannuation, customer service, and administration processes;
• Previous experience working in the financial services or superannuation industry is highly regarded
• RG 146 certification preferable;
• Strong communication and stakeholder management skills;
• Solid organisational skills and ability to work under pressure; AND
• Excellent skills in Microsoft Word, Excel, PowerPoint, and MS Project.

This is an outstanding opportunity to join a dynamic industry super fund in a dynamic, solutions focused role.

If you are interested in learning more about this position, please contact Paris Deligianis at Kaizen Recruitment on 0412 123 587 or at [email protected]

Alternatively, apply via the attached email link.


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