Subject Matter Expert — Digital Commercial Operations

www.hcltech.com

We are HCLTech, one of the world’s largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud.

The driving force behind this work, our people, is a diverse, creative and passionate audience that enables us to continually raise the bar for excellence in our services. We strive to empower each of our professionals to achieve their best, while also striving to help them find their daily inspiration and become the best version of themselves.

ROLE OVERVIEW

Commercial operations for the Brazilian market runs through a wider chain than order-to-cash alone: product sales configuration and quoting, retail and dealer platform integrations, workshop uptime and warranty administration, and marketing/ecommerce touchpoints all sit on top of the same customer relationship. This SME is the on-the-ground domain authority for Digital Commercial Operations at the Curitiba site, covering Product Sales Operations, Retail Operations (dealer services, integrations and platforms), Workshop Operations (uptime, warranty), and Marketing & Service Sales Operations (service contracts, ecommerce, parts & service management, digital experience). The role requires someone who has lived inside a Brazilian dealer network or commercial sales operation, not just implemented a CRM from the IT side.

KEY RESPONSIBILITIES

• Define and validate requirements across the full Digital Commercial Operations scope at the Curitiba site — Product Sales Operations, Retail/Dealer Operations, Workshop Operations, and Marketing & Service Sales Operations — facilitated with local commercial stakeholders in Portuguese.

• Map current-state commercial process flows for the Brazilian dealer network — from lead and quote through order, delivery, invoicing, warranty activation and workshop uptime tracking — and identify transformation opportunities.

• Provide domain validation and business rules guidance for commercial platform configurations: CRM, dealer platforms/DMS, CPQ, O2C, warranty and workshop uptime systems.

• Engage Brazilian dealer and retail operations stakeholders alongside the client's Marketing & Service Sales and Software Engineering teams to validate ecommerce and digital experience requirements.

• Represent the Brazil site's Digital Commercial Operations perspective in programme governance, including sessions with the client's global Digital Commercial Operations leadership.

MUST-HAVE SKILLS & EXPERIENCE

• Experience in commercial operations, order-to-cash, dealer/retail network management, or workshop/warranty operations within automotive, commercial vehicles, or heavy equipment, with direct Brazil market experience.

• Hands-on experience with CRM and commercial platforms — Salesforce, SAP CRM/S&D, or Dealer Management Systems (DMS) — including exposure to dealer integration or dealer platform tooling.

• Working knowledge of workshop/uptime and warranty administration processes, and how they connect to the broader commercial value chain.

• Fluent Portuguese (native or C1+) AND professional English — all dealer, retail and commercial stakeholder sessions will be conducted in Portuguese.

• Demonstrable SME, business analyst, or consulting experience on large-scale commercial transformation programmes.

NICE TO HAVE

• Prior experience in commercial or retail operations within a major commercial vehicle, truck, or heavy industrial OEM's Brazilian dealer network.

• Familiarity with ecommerce, digital experience platforms, or marketing/communications systems in a dealer-facing context.

• Knowledge of commercial analytics or BI platforms — Power BI, SAP Analytics Cloud, Tableau — in a sales or workshop reporting context.

At HCLTech, we don’t just offer jobs — we offer journeys. Join a global team where your work drives innovation, your ideas matter, and your growth is supported every step of the way.

Why Choose HCLTech?

• Be part of a purpose-led organization with a global footprint
• Collaborate with diverse teams across borders
• Work on cutting-edge technologies in enterprise integration
• Enjoy career mobility, continuous learning, and a culture of inclusion

Ready to #FindYourSpark and be part of a team that’s #SuperchargingProgress?

Apply now or reach out to learn more about this exciting opportunity!

Equality & Opportunity for All

Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws