Strategy & Operations Manager, CEO Office

What you'll do 

• Run and continuously improve core performance and execution rhythms (e.g., QBRs, priority check-ins, executive scorecards, weekly/monthly reviews), ensuring forums result in clear decisions, actions, owners, and follow-ups
• Build simple, reliable performance visibility (KPIs, dashboards, leading/lagging indicators, OKR/initiative tracking) so leaders can spot risks early and manage the business with clarity
• Strengthen execution mechanics across cross-functional work by surfacing ownership gaps, clarifying dependencies, and helping teams align ambition with capacity
• Partner across functions (CEO Office, Product, Engineering, Design, Finance/FP&A/RevOps, People, GTM) to unblock progress and influence decisions through clear narratives, data, and accountable follow-through
• Raise the bar for operating excellence by creating templates, rituals, and ways of working that scale—without adding bureaucracy
• Ensure metrics are decision-useful: drive clarity on KPI definitions, ownership, review mechanisms, and 'so what?' actions (not just reporting)

You'll be great for this role if

• You're a senior individual contributor with more 5 years of experience in strategy, operations, product, engineering, finance, analytics, or similar roles
• You have proven experience translating strategy into execution in complex, cross-functional environments
• You can influence without authority—building trust across teams, challenging constructively, and driving action through clarity and follow-through
• You're hands-on with you've built/owned KPIs, dashboards, analyses, and reports that leaders actually use
• You're comfortable operating in a high-ambiguity, high-stakes environment and bringing structure to messy problems
• You're aligned with the intent of the role: not PMO/project delivery ownership, but strengthening decision cadence, clarity, and execution system effectiveness

Why you should join SumUp

• Innovative Environment: Work in a fast-growing, innovative, inclusive, and ethical business where your passion and creativity will inspire teams globally.
• Global Reach: We are currently present in 37 markets and are a global and growing team of 3000+ people from 92+ nationalities with offices across 4 continents.
• Competitive Compensation: We offer a competitive compensation package and paid leave. You will have access to the SumUp Sabbatical, our Employee Assistance Programme for mental health, as well as fitness and language learning offers.
• Invest in Yourself: You'll receive a budget for your professional and personal development, eg. for attending conferences or external trainings.

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