Strategic Customer Advisor (m/w/d)

Blue is a digital agency for owner-managed pharmacies. On-site pharmacies have been under pressure for years: online delivery, the migration of long-standing customers to online channels, and increasing operating costs are burdening pharmacies. If you don't actively bind your customers, you'll lose them – and with each pharmacy that closes, the local supply in Germany will shrink. That's where we set in. With BlueDigital, we've established a functioning system for digital customer binding: firmly rooted in retail, carried by the team, and steerable through numbers. This gives pharmacy owners the security of holding onto their loyal customer base – and thus making their contribution to comprehensive pharmaceutical supply in Germany. Your work directly contributes to this mission.

You are the fixed point of contact for your pharmacies – throughout the entire advisory period. In detail:

• Strategic onboarding of new pharmacies through personal conversations with owners or branch managers
• Team training for HV personnel according to our 8-phase dramaturgy – with the calm and care that the team needs
• Monthly check-in meetings during ongoing advisory work – reliable, well-prepared, always with a clear outcome
• KI-supported pre- and post-processing of meetings as well as clean documentation in our project management system
• Translation of KPIs (WhatsApp contacts, reader rates, conversion) into concrete, actionable recommendations
• Synchronization of editorial content for the WhatsApp newsletter
• Careful evaluation of advisory results for continuous optimization
• Trustworthy point of contact in case of escalations and special topics
• Structured introduction of customer feedback into our internal team – so we can jointly develop scripts, templates, and modules

Qualification

• Pleasure in long-term customer accompaniment – you build relationships that last for months and years
• Experience in dealing with owners or CEOs of small and medium-sized enterprises – ideally in the healthcare sector
• Active listening and empathy for the concerns of your contacts – you recognize what a pharmacy really needs
• Safe and structured working style – documentation, clean handovers, and transparency are self-evident to you
• Comfortable handling of numbers – you read conversion rates, recognize trends, and draw clear recommendations from them
• Experience in team training, ideally with teams that value security and clear processes – pharmacy teams work carefully, quality-conscious, and appreciate reliability before they adopt innovations
• Pragmatic communication style: approachable, concrete, without coaching clichés
• Apothekenkontext is a plus, but not a requirement – we'll thoroughly induct you into our system

Benefits

• Established processes, complete scripts, clear escalation paths – you work in a well-organized system, not in improvisation mode
• Structured onboarding with access to our experience portfolio from 100 customer relationships
• Stable, established team – short distances, clear responsibilities, reliable colleagues
• Direct collaboration with the founder – no middle management, no politics
• Long-term perspective in a growing, established system – no changing strategies, no sudden pivots
• Flexible working model: full-time, part-time, or freelance – according to your life situation
• Virtually fully remote, with optional office in Leipzig or Halle for personal encounters with colleagues

We look forward to your application

Find more English-speaking jobs in Germany on Arbeitnow