Strategic Success Manager

Job Name: Strategic Success Manager Department: Customer Success About Us: At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions. Role Overview: As a key member of our Customer Success organization, the Strategic Success Manager (SSM) plays a vital role in renewing and growing our customer relationships. You will strategically manage customer accounts, focusing on long-term business goals, contracts, renewals, and upsell opportunities. By building and maintaining strong relationships with decision-makers, you will ensure our customers derive ongoing value from our solutions and are set up for continued success. The SSM is the primary point of contact for strategic business engagements and manages less frequent but impactful touchpoints like Quarterly Business Reviews (QBRs) and contract discussions. You will work closely with internal teams, including Sales, Product, and Support, to deliver on customer expectations while driving revenue growth. Strategic Success Manager vs Customer Success Manager We are hiring for both key and critical roles on the Customer team. So what’s the difference? Strategic Success Managers: Are the account managers responsible for managing large-scale enterprise accounts, focusing on long-term strategic partnerships and driving revenue growth through upsell and cross-sell opportunities. They work closely with internal teams to deliver on customer expectations while ensuring our customers derive ongoing value from our solutions. Customer Success Managers: Are the primary point of contact for day-to-day customer support, focusing on delivering exceptional customer experiences and ensuring our customers are set up for success. They work closely with internal teams to resolve customer issues and ensure our customers are satisfied with our products and services. If you are looking for a role that combines strategic account management with customer-centricity, then the Strategic Success Manager position may be the right fit for you.