Strategic Carrier Manager

Senvo is a startup changing the face of last-mile logistics. We empower e-commerce brands and 3PLs to ship goods more effectively and efficiently by bringing structure, transparency, and automation to complex operational processes.

Logistics is inherently messy and challenging, which also makes it a great space for creative problem solving and building systems that have real, measurable impact. At Senvo, we value people who are comfortable with ambiguity and enjoy turning real-world complexity into structured, repeatable workflows.

We’re looking for a creative, detail-oriented, German-speaking operator to own and scale our auditing and claims operations. The role sits at the intersection of carrier operations, automation, and product, with direct impact on customer value and revenue recovery.

Tasks

We are looking for a deeply experienced, German-speaking Strategic Carrier Manager to join our team in Berlin. This is a unique opportunity to act as our internal subject matter expert, translating years of carrier-facing experience into the core logic of our platform.

Your journey with us will be a structured evolution:

• Phase 1 (The Foundation): Your first focus will be solidifying our existing carrier landscape to build a rock-solid knowledge base.
• Phase 2 (The Growth): Once the foundation is in place, you will take ownership of defining carrier-correct processes, ensuring our automated audits, claims, and SLAs reflect the complexity of carrier contracts and operational workflows.

Key Responsibilities

• Knowledge Base: Own the creation and maintenance of our carrier