Store Manager

Duties and Responsibilities:

• Maintaining statistical and financial records
• Develop business strategies to raise our customer’s pool, expand store traffic, and optimize profitability
• Create and manage a relaxed, welcoming, customer-focused environment
• Dealing with customer queries and complaints
• Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so
• To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximize profits
• Conduct price and feature comparisons to facilitate purchasing
• Recruit and Train new staff and conduct induction
• Ensure high levels of customers’ satisfaction through excellent service
• Ensure racks are fully stocked
• Utilizing customer experience and everyday coaching across the team (especially during peak times)
• Inform customers about discounts and special offers and managing budget

Skill/experience/qualifications:

• Excellent all-around managing skills
• Strong experience in Excel
• Excellent organizational and proven ability to manage the full extent of business requirements
• Must have excellent communication and interpersonal skills
• Customer management skills
• Bachelor &/ Master’s degree or a related study and experience