Store Manager

About Vinapro Pty Ltd T/A Gong Cha Canberra CBD

Vinapro Pty Ltd is a Gong Cha Franchisee operating in Canberra CBD. Gong Cha is Australia’s number one bubble tea brand. As the largest bubble tea chain in the country by store count, Gong Cha Australia operates over 170 stores nationwide. Since entering the Australian market in 2012, Gong Cha has experienced rapid growth, reflecting the trust Australians place in our premium, freshly brewed teas and commitment to quality, consistency, and customer experience.

Position Purpose:

As we continue to expand, we are seeking an experienced and motivated Store Manager to lead Gong Cha Canberra CBD. The Store Manager is responsible for overseeing all aspects of store operations, with a strong focus on customer experience, team leadership, operational excellence, and profitability. This role plays a key part in driving the store’s success by building a positive workplace culture, maintaining brand standards, and ensuring consistent high levels of performance and customer satisfaction.

Key Responsibilities:

• Oversee daily store operations, ensuring Gong Cha’s standards for freshly brewed tea, product quality, and fast service are consistently met.
• Lead, train, and manage staff performance, including recruitment, rostering, and building a motivated and efficient team.
• Deliver exceptional customer experiences, addressing enquiries and resolving complaints while maintaining Gong Cha’s reputation for service excellence.
• Manage inventory, stock ordering, and monthly stocktakes to maintain optimal product availability.
• Monitor sales performance, control labour and product costs, and achieve financial targets.
• Ensure compliance with food safety, hygiene, and workplace health and safety requirements across all store operations.
• Implement Gong Cha policies, operational procedures, and new product launches with consistency.
• Support marketing campaigns, in-store promotions, and brand initiatives to drive sales and customer engagement.

Qualifications:

• At least 3 years of previous work experience as a Store Manager
• Strong leadership and interpersonal skills
• Excellent communication and customer service abilities
• Financial acumen and the ability to manage budgets effectively
• Problem-solving and decision-making skills
• Food safety and health regulations knowledge
• Availability to work flexible hours, including evenings and weekends

Pros

• Competitive salary
• Opportunities for career growth within a rapidly expanding company
• A positive and collaborative work environment
• Employee discount
• Employee mentoring program
• Professional development assistance