Store Manager

Manager Duties and responsibilities:

• Oversee daily operations, ensuring that the shop runs smoothly and efficiently.
• Recruit, train, and supervise staff members, ensuring they are knowledgeable about products and customer service standards.
• Prepare and manage budgets, ensuring the shop operates within financial targets.
• Schedule staff shifts and manage employee performance, providing feedback and conducting performance reviews.
• Ensure high levels of customer satisfaction through excellent service and product quality.
• Oversee inventory levels, ensuring that stock is replenished in a timely manner and that products are fresh and of high quality.
• Prepare regular reports on sales, inventory, and staff performance for upper management.
• Analyze data to make informed decisions regarding operations and marketing strategies.
• Ensure that all products meet the shop's quality standards and comply with health and safety regulations.
• Manage supplier relationships and negotiate contracts for ingredients and supplies.
• Implement standard operating procedures and ensure compliance with company policies.
• Develop and implement marketing strategies to promote the shop and increase sales, including social media campaigns and local promotions.
• Collaborate with the team to create new cake designs and flavours, keeping up with market trends and customer preferences.
• Participate in local events and fairs to increase brand visibility.

Skills and Qualifications:

• Previous experience in retail management, preferably in the food or bakery sector.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Basic financial acumen and experience with budgeting.
• Knowledge of food safety regulations and hygiene standards.
• Creativity and a passion for baking and cake design.
• A relevant Bachelor or Master degree required.