Store Manager - BUCO Ramsgate

Manage Profitability: To ensure continuity, growth, and profitability of the Store through the management of costs and the maximization of sales turnover and returns. Identifies new business opportunities, take calculated risks; and generate innovative and creative ideas for implementing new business opportunities and maximising sales Planning and Budgeting: Together with the Operations Executive and Regional Operations Manager, interpret the business objectives into an Operating Plan for the Store, setting clear goals and targets for the year ahead. Develops and implements a comprehensive budget plan to ensure the financial performance of the Store is in line with company expectations. Performance Management: Monitors and evaluates the performance of the Store team members, providing coaching, training and development opportunities to improve their skills and knowledge. Identifies and addresses any gaps or weaknesses in the team's performance, making adjustments as necessary to achieve business objectives. Customer Service: Ensures that all customers receive a high level of service, ensuring that customer needs are met and exceeded. Develops and implements strategies to increase customer satisfaction and loyalty, driving sales growth and profitability. People Management: Manages and develops the Store team, providing guidance, support and resources to ensure they have the skills and knowledge needed to perform their roles effectively. Builds strong relationships with team members, fostering a positive and inclusive work environment. Compliance: Ensures that all store operations are in compliance with company policies, procedures and regulatory requirements. Maintains accurate records and reports, ensuring that all financial and operational data is up-to-date and compliant. Key Responsibilities: • Manage the Store's profitability through effective cost management and sales growth. • Develop and implement strategies to increase customer satisfaction and loyalty. • Lead and manage a high-performing team, providing coaching, training and development opportunities. • Ensure compliance with company policies, procedures and regulatory requirements. • Analyze sales data and customer feedback to inform business decisions and drive sales growth. • Build strong relationships with customers, suppliers and stakeholders. • Develop and implement plans to improve operational efficiency and reduce costs. • Identify and capitalize on new business opportunities.