Storage Enginner- L1 HPE

Full Time

Job description

Job Description

Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for the technology below.

Storage: Nimble, 3PAR, Primera, Alletra, MSA, SAN, StoreOnce, Qumulo NAS

The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.
The job also involves leading communication between other technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.
Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, Qumulo NAS and associated SAN infrastructure.
Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
Plan and implement best practices for Storage and SAN solutions.
Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available.
Create SOPs and update documentation for various administration activities on Storage and SAN.
Perform configuration changes as per design and build.

Experience Required

3+ years of IT experience with Hands on all HPE and other Storage products
Professional degree or equivalent experience and 3+ years related IT experience.
Hands on experience on administration of Nimble, 3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting etc
Administration of SAN Switches and monitoring configuration
Aptitude towards problem solving and troubleshooting skills on SAN connectivity
Familiar with SNMP & SMTP protocols
General knowledge of networking concepts and iSCSI protocol.
Basic knowledge & understanding of Storage arrays.

Must Have Experience on storage from below:

Preferable

Experience with one of the Enterprise Backup software : Rubrik, Commvault, Data Protector, NetBackup
Knowledge of Remote Support and Remote monitoring processes and concepts
Tools Knowledge on ServiceNow
ITIL Certified.

Certifications Preferred

Technical Skills

S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
Candidate should have excellent technical communication skills both verbal and written.

Interpersonal Skills

Self-starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Exceptional Customer service skills, mindset & attitude.
Be professional in all modes of interaction with our internal & external customers.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo and solves problems creatively.
The candidate must collaborate with other teams and individuals within the organization
Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
Actively listen and confirm problem details showing empathy for urgent situations
Utilize effective negotiation skills which will lead to satisfactory issue resolutions.