State Operations Coordinator

Job description

This is a State Operations Coordinator role with Intellihub Group based in Sydney, NSW, AU
== Intellihub Group ==

Role Seniority - mid level

More about the State Operations Coordinator role at Intellihub Group

Job Description

As State Operations Coordinator, you’ll manage day-to-day field operations and project rollouts, ensuring safe, compliant meter installations that meet business goals. You’ll collaborate with State Field Coordinators and stakeholders to drive performance and resolve operational challenges.

Your Key Accountabilities

Oversee FSP deployment under the Legacy Meter Replacement Plan; manage quotas and mitigate MIT risks Monitor volumes, forecast demand, and align retailer needs with FSP capacity Resolve customer and ombudsman escalations promptly Track and address UTC/UTA trends in real time Lead deployment planning, translating budgets into delivery plans Support technician onboarding and ramp-up for target achievement Manage safety escalations and WHS reporting Identify and mitigate operational risks; pivot resources as needed Drive automation initiatives within field operations Provide guidance to supervisors and technicians; resolve in-field issues Collaborate with retailers and technical teams for timely project completion Validate FSP claims for invoicing Build strong relationships with internal teams, retailers, and FSPs

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Intellihub Group team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

Overseeing FSP deployment
Monitoring volumes and forecasting demand
Resolving customer escalations

Key Strengths

️ Project management
Communication skills
Problem-solving
Data analysis
⚠️ Safety management
Relationship building

A Final Note: This is a role with Intellihub Group not with Hatch.

Required skills

relationship building project management communication skills problem-solving data analysis safety management fsp deployment whs reporting utc/uta trends customer escalations ombudsman escalations

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