Senior Specialist for Digital Product Support

The highest quality of services and customer service is our priority. We are improving our processes, implementing a new strategy, and creating space for new technologies and innovations. Our goal is to have passionate teams that will initiate new business opportunities. The values we are guided by are responsibility and commitment, and we carry out our tasks effectively, full of new energy! Join us and power the future with new energy! What do we expect from you? • Several years of experience in technical and substantive support for digital products and effective problem-solving for users • Ability to work independently, diagnose problems, and propose improvements and optimizations • Experience in creating and maintaining product documentation (instructions, procedures, FAQ) • Very good knowledge of digital products and the ability to quickly absorb knowledge about new functionalities and solutions • Ability to effectively cooperate with IT teams, business, users, and other stakeholders • Experience in operational support for teams and in improving processes and raising the quality of service • Proactivity, initiative in action, and continuous improvement of the digital product support area • Ability to analyze user and business needs and translate them into requirements for digital products and solutions • Ability to coordinate activities related to product development and cooperation in implementing changes and new functionalities • Developed analytical, communication, and interpersonal skills, supporting effective team activities What tasks await you? • Providing comprehensive technical and substantive support for digital products, including handling and effectively resolving user requests • Independent problem diagnosis, identification of their causes, and implementation of effective solutions • Monitoring the quality and timeliness of support tasks and ensuring a high level of user service • Creating, updating, and maintaining product documentation (instructions, procedures, knowledge bases, FAQ) • Cooperation with IT, product, and business teams regarding the development, maintenance, and optimization of digital products • Operational support for the team in ongoing activities and active participation in improving internal processes • Analysis of digital product performance and initiating and implementing improvements and optimizations • Maintaining up-to-date knowledge of supported products, their functionalities, and changes and updates • Proactively identifying risks, problems, and areas requiring improvement • Sharing knowledge and supporting the development of competencies of other team members • Ensuring effective communication and cooperation with stakeholders • Continuously improving one's own competencies by participating in training, webinars, and other forms of development Salary range: 8,400 - 12,700 PLN gross ⭐Our benefits and strengths: • Participation in interdisciplinary projects for the entire TAURON Group • Work in a company friendly to different generations and awarded in competitions • Opportunity to cooperate with people of different knowledge and experience levels • Employment based on an employment contract (eventually for an indefinite period) • Additional remuneration components: including annual bonus and quarterly bonuses • Private medical care at Enel-Med (package includes unlimited access to doctors of many specialties) • Access to the Helping Hand psychological support platform (opportunity for 3 free consultations per year) • Subsidized sports card • Possibility to join group insurance at PZU • Employee Pension Scheme, where the employer finances a contribution of 5% of the employee's gross monthly salary • Employee tariff - reduction of electricity bills within the limit of 3000 kWh per year (if the energy seller is TAURON) • Additional benefits under the Company Social Benefits Fund (e.g., preferential loans, etc.) • Annual holiday subsidy (also for employees' children) • Additional day off on the occasion of Energy Worker's Day • Volunteer activities for TAURON Group employees (e.g., Szlachetna Paczka, charity Corporate Run, etc.) • Employee Referral Program with the possibility of receiving a financial reward for successful referrals • Access to an e-learning platform (possibility to complete training anywhere and anytime You will find more details about the employment conditions on the website: www.tauron.pl/tauron/o-tauronie/spolki-grupy/tauron-obsluga-klienta Join us! #Powered by new energy