Branch Manager (m/f/d) Frankfurt am Main

Goal and Purpose of the Position

Responsibilities

 The goal of the position is the operational and organizational management of the Frankfurt site. The Branch Manager is the primary point of contact for all matters and bears overall responsibility for the efficient steering of site activities, especially the legally compliant implementation of shift planning. Special attention will be paid to operational excellence, staff management, and customer and process management.

Incumbent

 TBD

Direct Supervisor

Head of Operations/Managing Director

Covered by

Deputy by arrangement

Workload

100%

Evaluation Instruments

The achievement of goals for this position will be regularly reviewed within the framework of employee appraisals and reporting. Adjustments to the job description may be made at any time in the event of significant changes.

Areas of Responsibility 

•          Operational leadership and process management

•          Ensuring smooth operational customs clearance and billing at the site and, if necessary, collaboration with other sites.

•          Independent management of subordinate employees and the subordinate area, and ensuring that operational requirements are met, including existing shift operations.

•          Implementation and control of process optimizations to increase effectiveness and efficiency.

•          Monitoring and controlling compliance with all relevant legal and operational regulations, particularly in the areas of customs and logistics.

•          Independently driving digitalization at the site in consultation with and according to the guidelines of the management team.

•          Ensuring compliance with and tracking of site-specific KPIs.

Customer Management

•          Building and maintaining customer relationships, including regular communication with existing customers.

•          Support in acquiring new customers and business partners.

•          Point of contact for customer inquiries, complaints, and finding individual solutions.

Interface Management 

•          Coordination and cooperation with internal departments (e.g., HR, IT, Finance) and external service providers.

•          Support in communication with IT service providers (e.g., dbh, DAKOSY, CargoSoft) on IT issues or process adjustments.

•          Collaboration with the Managing Director/Head of Operations to coordinate cross-site measures and goals.

Staff Management

•          Leading and developing the site team, including regular feedback and goal-setting discussions.

•          Organization and execution of site meetings (at least once a month).

•          Responsibility for employee deployment and shift scheduling (including vacation planning and approval of overtime)

•          Promoting team spirit through planning and execution of team events.

Financial Responsibility 

•          Support with site-specific financial matters, such as budget planning and control.

•          Responsibility for revenue and cost control at the site.

•          Reporting (revenue, customer statistics, personnel situation) to the Managing Director/Head of Operations.

Communication Tasks

•          Fostering an open error culture through transparent communication and error analysis.

•          Ensuring effective internal communication within the team and with other sites/departments.

•          Introduction and maintenance of a post-clearance process for legally compliant reprocessing of submitted customs declarations in case of errors.

•          Introduction of a quality assurance system to identify, correct errors, and reduce the probability of their occurrence.

Competencies / Decision-Making Authority

•          Authority to issue instructions to all operational employees at the site.

•          Decision-making regarding the prioritization of operational tasks in coordination with the Head of Operations.

•          Preparation of offers in cooperation with sales.

•          Proposals for performance-related bonus payments, in consultation with the Head of Operations.

•          Authorized signatory within the scope of delegated competencies.

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