Operations & Customer Service Intern | Flagship Events Amsterdam mbo/hbo/wo

What will you do?

As an Operations & Customer Service Intern, you will support Flagship Events in daily operational activities. You will ensure that our canal cruises, events, and other activities are well-organized behind the scenes and that customers are well-assisted from inquiry to completion. You will be involved in planning, bookings, customer inquiries, and the coordination of various activities. You will also assist in the preparation and execution of events. You will learn how to maintain an overview, switch gears quickly, and ensure everything runs smoothly.

What will you learn?

• Processing bookings, changes, and group inquiries;

• Resolving complaints and unexpected situations in a customer-oriented manner;

• Assisting in the coordination of canal cruises and events;

• Collecting and processing reviews;

• Contributing to the post-calculation and evaluation of events;

Practical Information

Start date: February 2027, or earlier in consultation;

Duration: minimum 5 months;

Internship type: work-study internship;

Internship allowance: € 350 per month;

Location: office in the heart of Amsterdam and various event locations.

What we offer

• A varied work-study internship where you gain experience in Operations and Customer Service;

• The opportunity to learn about different aspects of the events and hospitality industry;

• A look behind the scenes of organizing canal cruises and events;

• Legendary Friday afternoon drinks, sports outings, and company parties;

• A delicious catered lunch at the office;

• 25% employee discount on canal cruises and other activities within Flagship Holding.

Job Requirements

• Education in the direction of Hotel Management, Leisure & Events Management, or Tourism Management;

• You are strong in organization and enjoy arranging things properly;

• You are customer-oriented and have good communication skills;

• You can easily switch between different tasks;

• You master the English language.

About Flagship Amsterdam

Flagship Amsterdam is a fast-growing shipping company in the heart of Amsterdam. What started in 2017 with three boats has now grown into a fleet of over 70 boats, and we continue to grow every day! We welcome guests from over 55 different countries annually, and we sail all year round. We do this with a driven and ambitious team of over 800 (seasonal) employees.

But Flagship is more than just canal cruises. With the same energy, we are building various concepts that all revolve around experience, hospitality, and the city of Amsterdam. For example, you can discover the city by bike with Flagship Bike Tours, taste the atmosphere at Flagship Waffle Experience Amsterdam, and at Shipyard, we work on creative projects on and around the water. Additionally, we have labels such as Voyage Amsterdam, Captain Jack, and Aemstelland, each with its own style and target audience. Together they form one organization, but with different ways to let people experience the city.

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