🍿 About Staycation

For most people, hotels are places you only visit when you travel.

But we see something different.

Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them.

Yet, most of these spaces remain invisible to the people who live just a few streets away.

Staycation was born from a simple belief: the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life, an alternative to a dinner-date at a restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment.

Our mission is to transform hotels into a new form of urban entertainment.

Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home.

Today, Staycation means:

• 🌍 5 million users in France, the UK, Spain, Belgium and Switzerland

• 🏨 4,000 partner hotels among the best 4★, 5★ and iconic palaces

• ⭐️ 9.3/10 average rating for our experiences

Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be.

✨ Missions :

From January 2027, you will have 6 months to actively participate in our development in France and internationally. You will play a key role in the customer experience, coordinating users, partner hotels, and internal teams.

Customer Experience

• Communicate daily with our customers (France, UK, Spain, Switzerland, Belgium)

• Participate in resolving various cases and contribute to evolving the customer experience

• Support our partner hotels to improve the experience offered

• Actively contribute to improving the experience by sharing your ideas and user feedback
  

Monitoring & Optimization

• Monitor performance and customer satisfaction

• Analyze user feedback (quantitative & qualitative)

• Identify concrete areas for improvement

• Participate in optimizing processes and structuring the service
  

Project Management

• Contribute to cross-functional projects (product, ops, customer service)

• Coordinate actions between teams

• Propose and test concrete improvements

🔍 You are the ideal candidate if you:

• Have a genuine customer focus and sincerely enjoy helping people

• Have an ambassador profile and a mediator's spirit

• Are skilled at bouncing back and finding solutions in all circumstances

• Are not afraid to pick up the phone to resolve situations

• Wish to have an impact and make things happen

🎯 Qualities to succeed:

• You are empathetic, you enjoy interacting with people and teamwork

• You are always super enthusiastic and consistently positive

• You know how to remain calm and composed in all situations

• You are organized, rigorous, and demanding in your work

• You have impeccable spelling and professional English

🚀 Why join us?

• Offer a magical experience to all our users

• Evolve in a stimulating and exciting environment

• Have real responsibilities: freedom of action, short decision-making cycles

• Participate in developing a service that has an impact on people's daily lives and will revolutionize the hotel industry

🎁 We also offer you:

• Bright and recently renovated offices in the heart of the 20th arrondissement

• A Swile card: 10 euros per working day, with a 50% contribution from Staycation

• Access to ClassPass to explore a multitude of gyms and wellness studios in France

• Staycation Friends & Family benefits all year round

• A new book purchased every week in our collaborative library

⚙️ Recruitment Process:

Step 1: Discovery call with Julie - Customer Care Specialist (15 min)
Step 2: Case study to prepare at home
Step 3: Interview with Julie (1h)