Internship - Customer Care: Onboarding - Rental Management

Following the success of its co-ownership management offerings, Matera launched its rental management offering in early 2023 and now has over 2000 properties!

Concretely, Matera offers landlords comprehensive rental management, handled by a single point of contact: rent, charges, claims, property letting, taxation, and even property sales. Unlike a traditional agency, Matera relies on innovation and automation to be more responsive and transparent, while allowing each owner the freedom to choose their level of involvement.

You will join the Property Letting department within our Rental Management team (around ten employees).

Your objective is strategic: to guarantee our landlords the best possible experience from their first contact with Matera, for a smooth, fast, and seamless onboarding.

Supported by Elodie (Rental Letting Team Lead), you will be the first operational point of contact for onboarding a new client!

Your missions:

• Invite and follow up with clients for the configuration of their property/properties on their Matera space.

• Verify the information entered and retrieve missing documents from the client.

• Validate the opening statement (tenant balances, security deposit) with the client.

• Conduct kick-off calls and follow-up calls.

• Ensure administrative follow-up of the file.

• Help us ensure customer service and support: answer questions and assist clients and tenants in their procedures, all with maximum dynamism and positivity to offer the best possible experience.

• Participate in the construction of team processes.

Onboarding and skill development:

Your integration journey begins with two weeks of meetings with all our teams to understand how we are organized internally and our vision. In parallel, you will be supported by your manager and the team with specific training for the Rental Management department: training on team processes, platform functionality, handling client requests, etc.

At the end of your internship, you will be fully capable of managing a client file from start to finish: from assisting clients in configuring their properties to verifying information and documents, through administrative follow-up, exchanges with clients, and managing their requests. All while contributing to offering a smooth, responsive, and positive customer experience.

The benefits:

The perks:

• Stipend: €1000 or €1200 (Master's degree final internship) gross per month,

• 2 weeks of onboarding to understand Matera's operations and values, and specific onboarding for your role,

• Weekly check-ins to support your skill development

• Sports: access to Wellpass (formerly Gymlib), for affordable sports activities,

• Cultural deals with the Leeto platform (discounts for cinema, museums, amusement parks...),

Legal basis:

• Half a day of leave per month (accumulable)

• Swile card - 50% covered

• Transportation costs covered at 50%

• A computer and equipment will be provided

Practical information:

• Location: Paris 10th

• Remote work: occasional, subject to manager approval

• Contract type: 6-month internship - Full-time

• Start date: early December

Ideally,

• You are studying in real estate (or a related field), you are looking for a 6-month internship or you have previous customer service experience

• You have excellent interpersonal skills, you are empathetic, a good listener, and comfortable on the phone,

• You are meticulous, with impeccable spelling,

• You demonstrate proactivity and a real sense of customer service,

• You are curious, organized, and comfortable in a tech environment,

• You appreciate autonomy and versatility and want to actively contribute to the development of a rapidly growing offering.

The recruitment process:

1️⃣ First phone interview of 20 to 30 minutes with our recruiter

2️⃣ Meeting with Pauline, the team manager, and Elodie, your future mentor, for a role-playing exercise (45 minutes via video call) + Practical case study

3️⃣ Offer

To know:

🕑 We strive to provide feedback on your application as quickly as possible (within a week). Whether the feedback is positive or negative, you will receive an email from us - remember to check your spam folder just in case.

🙋‍♂️ If you require specific accommodations to complete the interviews under the best conditions, you can mention it during your application and inform the Recruitment team.

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