INTERNSHIP - CUSTOMER SUPPORT

Safetykleen Italia Spa, a leader in providing services to industries including the rental of parts washing systems, the supply of cleaning detergents, system maintenance, and waste management, is looking for to expand its structure a:

INTERNSHIP – CUSTOMER SUPPORT

Activities:

• Proactively contact customers via phone and email to monitor their satisfaction and identify potential critical issues
• Gather feedback during customer conversations and translate it into useful insights
• Understand the requests of unsatisfied customers, and guide the search for effective solutions
• Collaborate with other departments to ensure a consistent and quality customer experience
• Process and keep updated Excel reports on key retention indicators
• Analyze the collected data to identify trends and areas for improvement

The ideal candidate possesses:

• Excellent communication and interpersonal skills to interact effectively with customers
• Aptitude for telephone contact
• Basic Microsoft Excel skills for report management
• Problem-solving skills
• Good knowledge of the Italian language, knowledge of English is a plus

Work location: Pero (MI)

Possibility of 3 days of Smart working per week

Internship: Expense reimbursement + meal vouchers