INTERNSHIP - CUSTOMER SUPPORT

Job description

Safetykleen Italia Spa, a leader in providing services to industries including the rental of parts washing systems, the supply of cleaning detergents, system maintenance, and waste management, is looking for to expand its structure a:

INTERNSHIP – CUSTOMER SUPPORT

Activities:

Proactively contact customers via phone and email to monitor their satisfaction and identify potential critical issues
Gather feedback during customer conversations and translate it into useful insights
Understand the requests of unsatisfied customers, and guide the search for effective solutions
Collaborate with other departments to ensure a consistent and quality customer experience
Process and keep updated Excel reports on key retention indicators
Analyze the collected data to identify trends and areas for improvement

The ideal candidate possesses:

Excellent communication and interpersonal skills to interact effectively with customers
Aptitude for telephone contact
Basic Microsoft Excel skills for report management
Problem-solving skills
Good knowledge of the Italian language, knowledge of English is a plus

Work location: Pero (MI)

Possibility of 3 days of Smart working per week

Internship: Expense reimbursement + meal vouchers

Required skills

customer service english customer support customer satisfaction problem solving reporting feedback internship italian retention microsoft excel

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