Internship - Satisfaction Assistant (m/f/d) - January 2027

Your missions

As a Customer Success you will support the growth of Doctolib by ensuring good process follow-up and working on issues of satisfaction and training for practitioners.

An opportunity to contribute your part to a team full of challenges!

Your responsibilities include but are not limited to:

• Manage the CRM reporting (Salesforce) of clients integrating Doctolib and ensure smooth coordination between different teams
• Distribute and qualify training requests
• Collaborate with Onboarding managers on topics impacting customer satisfaction
• Lead and improve internal team presentations and KPI monitoring dashboards
  
  

At the end of this internship, you will have:

• Developed skills on various customer satisfaction issues
• Worked on improving processes, KPIs, and team organization

Qualities expected for this position

Before continuing to read, if you do not have the exact profile described below, but you think this job description matches your skills and needs, we still encourage you to apply!

You could be the next member of our team if:

• You have a Bachelor's degree +4/5 level, from a business school, engineering school, or equivalent university
• You show initiative and constantly seek to improve current processes
• You demonstrate rigor, curiosity, and proactivity
• You master Excel and/or GSheet
• You have good interpersonal skills and know how to work in a team

It would be fantastic if:

• You enjoy working independently
• You like working in an agile and constantly evolving environment
• You have knowledge of a CRM (Salesforce)

Our offer

• A comprehensive onboarding program, with Doctolib Academy and numerous training sessions within your team (languages, soft skills, technical skills)
• A Swile card and many restaurant offers within our premises
• A sports offer: an Urban Sports Club subscription, free sports classes in the office or remotely
• 50% reimbursement of transport passes
• Numerous offices offering collaboration and well-being spaces
• A flexible work policy with a hybrid model

The recruitment process

• An HR call with Aya, Talent Partner (15 minutes)
• An operational interview with two team members (1 hour)

Job details

• Full-time internship with agreement
• Duration: 6 months
• Start date: January 2027
• Location: Levallois-Perret
• Compensation: To be defined based on study level

At Doctolib, we are convinced that we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications solely on the basis of qualifications and motivation, without any form of discrimination.

The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnic origin, or disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g., photos, age) from your applications. If you require special accommodations, please inform us so that we can adapt the recruitment process. Join us to build the health we all dream of!

All information provided is processed by Doctolib for application management. For more details on data processing, click here. Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.