Internship - Account Management Partner (m/f/d) - January 2027

The Account Manager team supports Doctolib's client dental practices to maximize their satisfaction and development. As an intern, you will contribute to streamlining their experience by taking charge of operational requests (tickets, reporting, etc.) and participating in the onboarding of practices onto the Telephone Assistant and AI products (launch monitoring, training, support). You will discover the challenges of B2B SaaS Customer Success and will have a direct impact on the satisfaction of hundreds of healthcare professionals. 

Your missions

Your responsibilities include, but are not limited to:

• Contribute to the team's commercial performance by analyzing and maintaining the quality of our data and sales pipelines (Salesforce)
• Contribute to connecting dentists' professional tools with Doctolib
• Play a key role in coordination between dental practices and internal technical teams
• Train and support healthcare professionals in adopting our AI tools, to help them get the most out of Doctolib daily.
• Assist with monitoring and supporting dental practices (client satisfaction, Google referencing, etc.)

Qualities expected for this position

Before continuing to read, if you do not have the exact profile described below, but you believe this job description matches your skills and aspirations, we still encourage you to apply.

You could be the next member of our team if you:

• Have a Master's degree level (Bac +5), from a business school, engineering school, or equivalent university and are looking for a final year internship
• Are comfortable on the phone and enjoy client interaction
• Have a strong interest in SaaS solutions and AI tools
• Demonstrate rigor, curiosity, and proactivity

It would be fantastic if you:

• Enjoy working in an agile and constantly evolving environment
• Have knowledge of a CRM (Salesforce)

Our offer

• A comprehensive onboarding program, with Doctolib Academy and numerous training sessions within your team (languages, soft skills, technical skills)
• A Swile card and numerous catering options within our premises
• A sports offer: an Urban Sports Club subscription, free sports classes in the office or remotely
• 50% reimbursement of transport passes
• Numerous offices offering collaboration and well-being spaces
• A flexible work policy with a hybrid model

The recruitment process

• An HR call with Flore, Talent Partner (15 minutes)
• An operational interview with Clémence Gautier, Manager (45 minutes)

Job details

• Full-time internship under an agreement
• Duration: 6 months
• Desired start date: January 2027
• Work location: Levallois Perret
• Compensation: To be determined based on educational level

At Doctolib, we are convinced that we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications solely based on qualifications and motivation, without any form of discrimination.

The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnic origin, or disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g., photos, age) from your applications. If you require special accommodations, please inform us so that we can adapt the recruitment process. Join us to build the health we all dream of!

All information provided is processed by Doctolib for application management. For more details on data processing, click here. Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.