Sr. Manager/ AVP- Projects & Services- Modern Workplace (MWP)

Functional Department: Service Delivery- GSO Reports To: Practice Delivery Head- Modern Workplace (MWP) Role Summary The AVP/Senior Manager – Projects & Services is responsible for leading end-to-end service delivery, program management, and project execution across global accounts. This role drives delivery excellence, customer satisfaction, and profitable growth through effective leadership, process governance, and adoption of emerging technologies. Key Responsibilities • Own end-to-end delivery of projects and services to ensure timely and within budget completion. • Develop and maintain strong relationships with clients and stakeholders to drive business outcomes. • Collaborate with cross-functional teams to identify and prioritize project opportunities that align with business objectives. • Lead and manage a team of project managers, coordinators, and analysts to deliver high-quality results. • Ensure compliance with company policies, procedures, and industry standards. • Stay up-to-date with emerging technologies and trends in the Modern Workplace (MWP) space to drive innovation and adoption. • Develop and maintain a deep understanding of client needs and preferences to inform service delivery strategies. • Foster a culture of continuous learning and improvement within the team to drive growth and development. • Provide coaching, guidance, and mentorship to team members to enhance their skills and performance. • Drive process improvements and efficiencies to reduce costs and increase productivity. • Develop and manage project budgets and resource allocation to ensure optimal utilization. • Ensure timely and accurate reporting of project progress and financials to stakeholders. • Identify and mitigate risks associated with projects and services to minimize potential impacts. • Develop and maintain a comprehensive understanding of the Modern Workplace (MWP) market, trends, and competitor landscape to inform business strategies. • Collaborate with other departments to identify opportunities for process improvements and cost savings. • Ensure compliance with company policies, procedures, and industry standards. • Stay up-to-date with emerging technologies and trends in the Modern Workplace (MWP) space to drive innovation and adoption. • Develop and maintain a deep understanding of client needs and preferences to inform service delivery strategies. • Foster a culture of continuous learning and improvement within the team to drive growth and development. • Provide coaching, guidance, and mentorship to team members to enhance their skills and performance. • Drive process improvements and efficiencies to reduce costs and increase productivity. • Develop and manage project budgets and resource allocation to ensure optimal utilization. • Ensure timely and accurate reporting of project progress and financials to stakeholders. • Identify and mitigate risks associated with projects and services to minimize potential impacts.