Sr. Customer Support Analyst (Sr. Digital Content Specialist)

Job Summary:

We are looking for a Senior Digital Content Specialist who will design high-impact digital content — from executive-level PowerPoint presentations and videos to communication campaigns, infographics, and data visual stories.

This role blends creativity, production excellence, and cutting-edge automation. You will use AI-enabled tools and design technologies to accelerate content quality, storytelling precision, and delivery speed. Your work will directly support senior leaders, global initiatives, and the strategic narrative of NIQ as an AI-powered enterprise.

If you’re driven by design excellence, fluent in digital storytelling, and excited about the future of AI-assisted creative work, this is your place.

Key responsibilities:

· Executive Storytelling & Content Creation

o Develop visually compelling, high-caliber PowerPoint presentations for senior leadership meetings, global broadcasts, and strategic initiatives in alignment with NIQ branding.

o Craft clear, persuasive narratives that simplify complex concepts and resonate with executive-level audiences.

o Produce digital content across formats including videos, infographics, communications updates, dashboards, and visual reports.

· Digital Design Excellence

o Apply advanced design principles (layout, color, typography, animation) to create polished, brand-aligned deliverables.

o Build and maintain presentation templates, toolkits, visual assets, and storyframes that support consistency across GCO.

o Elevate existing materials through redesign, refinement, and strong visual structuring.

· Multimedia Production

o Edit short-form videos and motion graphics to support leadership communications, training, product updates, and announcements.

o Develop posters, digital flyers, newsletters, and internal campaign materials that drive engagement.

· Insight Visualization & Data Communication

o Translate data, research findings, and operational insights into clean, intuitive visuals and charts.

o Work with analytics and support teams to build story-first visuals that highlight key takeaways and business impact.

· Collaboration & Stakeholder Engagement

o Partner with global teams, leaders, and subject-matter experts to understand context, audience, and intended impact.

o Incorporate feedback with speed and accuracy while maintaining quality standards.

o Support high-visibility deliverables with strong communication, proactive problem-solving, and attention to detail.

· Digital Innovation & Tools

o Leverage AI and automation tools to accelerate content creation, enhance storytelling quality, and improve overall efficiency.

o Stay up-to-date on digital design trends, creative tools, and storytelling techniques to keep content modern and engaging.

A little bit about you

You think like a designer, write like a storyteller, and operate like a strategist. You’re equally comfortable crafting pixel-perfect slides or producing a video as you are structuring an executive message in a clear simplistic fashion.

You embrace emerging tools — especially AI — as multipliers of your creativity and efficiency. You work quickly, accurately, and collaboratively. And above all, you care about crafting beautiful content that makes complex ideas accessible, inspiring, and unforgettable.